Alicia Krabbe

Experience

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  University of Cincinnati

  Jul 2006 - Nov 2007

  Call Center Assistant

  Student worker position.Utilizes training and resources to discuss and implement information to patrons in regards to financial aid, student accounts, registration, admissions, and collections.

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  University of Cincinnati

  Mar 2008 - Oct 2010

  University Service Associate

  Provides direct counseling to students, parents, and others in areas of financial aid, billing, registration, records, collections, and other services.Utilizes Universis and Financier information systems to access and update student information.Member of Service Enhancement Team whose mission is to enhance and improve quality of service.Assists with summer orientation program.

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  Central Texas College

  Jul 2011 - Jul 2012

  Office Specialist II

  Imports and processes incoming ISIR applications and exports student award information to Department of Education.Assists with trouble-shooting and resolving issues with various cases in regards to imported/exported data for the Financial Aid Office.Utilizes Datatel system and COD website for processing and updating information.Designs and updates Financial Aid newsletter as well as submits regular updates to Financial Aid website.Assists with processing FAFSA verification paperwork and answering student inquiries on phone, in person, and via email. Show less

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  Savannah Technical College

  Aug 2013 - Aug 2015

  Financial Aid Specialist, Loan Officer, VA Certifying Official

  Process loan requests and follow up with students on requests, issues, and requirements. Advise students on financial aid, to include requirements, eligibility, types of aid, and processing.Answer phones, emails, and assist in-person students in the Financial Aid Office.Creates financial aid newsletter for each term as well as messages for Facebook and email blasts.Completes certifications for tuition payments for VA students. Hires, trains, and manages VA work study students for office to assist in processing VA certifications.Process daily imports/exports of ISIR's and export corrections and updates.Assists with training new employees in Financial Aid Office.Utilizes Banner system and COD website for processing and updating information. Show less

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  Augustinian Academy

  Sept 2021 - now

  Fitness Instructor

  Teaching fitness basics weekly to 7th and 8th grade classes, afternoon group fitness classes with faculty, and introductory yoga clinics.

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  State Farm Agent

  Apr 2022 - now

  Insurance Producer