Kelsey Wolken

Experience

• 

  American National

  Apr 2011 - now

  ▪ Assume processing responsibility for assigned state(s) or agencies▪ Process policy changes via computer system▪ Review policy information, perform rating of vehicle drivers, verify appropriate coverage▪ Finalize data entry and authorize issuance of policies via the computer system.▪ Review required documentation for policy changes. Follow up with the underwriter & modify the policy as necessary.▪ Review new business binders and applications for accuracy. ▪ Determine if policy meets eligibility guidelines and accept, rejectand/or adjust coverage as necessary.▪ Assume responsibility for incoming inquiries via phone, email, fax, etc. from agents and others.▪Handle overflow phone inquiries via the ACD phone system.▪ Instruct agents on company guidelines and procedures. Be an available resource to agents on a daily basis▪ Research agent service problems/issues to conclusion▪ Involved in Social Team for Associate Underwriters▪ Involved in the System Improvement Team for Underwriting Support▪ Participate in various Operations/Underwriting Group Meetings.▪ One of three team members to handle Benefits Express▪ Helped with the New Jersey Capping Correction List as a special project Show less

  • Lead Quality Analyst

    May 2022 - now

  • Senior Quality Analyst

    May 2021 - now

  • Quality Analyst II

    May 2019 - May 2021

  • Quality Analyst

    May 2018 - May 2019

  • Claims Representative

    Jan 2017 - May 2018

  • Associate Underwriter

    Aug 2012 - Jan 2017

  • Customer Service Representative - Claim Support

    Apr 2011 - Aug 2012