Francesco Pio Mancini

Experience

• 

  Mastrorilli Art Studio Web

  Apr 2012 - Jul 2013

  Web Designer & IT Service

  • Build Site Web, IT and Communication, Photo and Video editing• Problem solving and customer service • Manage business and finance• Microsoft Expert, SAP, OS• Good knowledge of Adobe, Office, Outlook, Social.

• 

  Imancini

  Apr 2014 - Dec 2014

  Assistant Manager

  • Problem-solving, working swiftly and safely under pressure, and kept calm and thinkstraight at any time.• Supervising all aspects of in house banquet booking, planning and payment for up to 100 quests. • Cashing up and handling of banking and cash• Supervising and directing teams of sales staff in performing their duties• Assisting in development and motivating team• Resolving customer grievances about quality of food or other services

• 

  MoneyGram International

  Mar 2015 - Sept 2015

  AML - Compliance Operations Analyst I

  - Conducted in-depth consumer interviews to investigate high-risk transactions, enhancing the detection of fraudulent activities.- Rigorously reviewed transactions for signs of high-risk activity, employing MGI systems and partnerships to prevent suspicious and fraudulent activities from being processed.- Accurately documented transaction details, contributing to critical regulatory and operational reporting, thereby ensuring compliance and operational integrity.- Proactively escalated issues to management and relevant functional areas upon identifying unusual activity, abnormal transactions, or escalated customer situations, ensuring timely resolution and mitigation of risks.- Processed internal requests from other functional areas with precision, preventing the completion of high-risk transactions through MGI, thus safeguarding the company's financial and operational security.- Undertook additional responsibilities as necessary to support and enhance Compliance Operations' service levels and obligations, demonstrating flexibility and commitment to the organization's goals.- Led the Client Due Diligence process, meticulously validating the existence of businesses and individuals, including ultimate beneficial owners. This involved a deep understanding of clients' business nature to effectively identify and mitigate key financial crime risks. Show less

• 

  Tiffany & Company

  Oct 2015 - Jan 2016

  Sales and Service Professional - Seasonal

  - I proactively identified, cultivated, and capitalized on sales opportunities to stimulate revenue growth and customer engagement.- I contributed to achieving the department's monthly sales targets by always offering "Signature Service" to all customers, through effective teamwork and strategic sales initiatives.- I managed the entire order process, from start to successful delivery, overseeing inventory management, service requirements, credit issues, and procedures for high-value orders.- I took full responsibility for customer follow-up, accurately logging all actions to ensure accountability and customer satisfaction.- I addressed customer complaints and facilitated communication between departments to efficiently resolve issues and maintain high service standards.- I actively sought out new sales opportunities, developing strategies to effectively respond and maximize income potential. Show less

• 

  Watches of Switzerland Group PLC

  Jan 2016 - Sept 2016

  Aftercare Consultant & Office Admin

  - Managed and resolved payment dues and issues, efficiently minimizing delays and enhancing financial operations.- Oversaw the entire booking process from inception to successful delivery, focusing on servicing requirements, resolving credit issues, and implementing high-value order procedures.- Administered Aftercare systems, processes, and policies, supporting the store's business plan and ensuring customer satisfaction and loyalty.- Conducted store administration and maintained precise inventory and audit standards for the Aftercare department, ensuring compliance and operational excellence.- Enhanced the effectiveness and efficiency of Support Services within the store, including Administration, Repairs, and Customer Experience, fostering seamless integration between support and sales functions.- Cultivated and maintained cohesive working relationships between Aftercare and other departments/Boutiques, ensuring strong collaboration with Brand Service centers for optimal service delivery.- Represented the store in departmental and external meetings, effectively communicating and advocating for Aftercare services and standards. Show less

• 

  Tiffany & Co.

  Sept 2016 - May 2018

  - Led back-of-house operations at a Tiffany store, ensuring seamless day-to-day functioning and exceptional customer service.- Spearheaded store leadership initiatives, driving team performance and surpassing sales targets through strategic planning and execution.- Coordinated order fulfillment, inventory management, and customer service operations, including opening and closing the store, to optimize retail efficiency.- Resolved customer complaints and facilitated effective communication between departments to maintain high customer satisfaction and operational harmony.- Executed operational and sales support strategies, significantly contributing to the store's consistent achievement or surpassing of monthly, quarterly, and annual sales goals.- Delivered outstanding operational support, enhancing sales and service levels through meticulous attention to process improvement and customer experience enhancement.- Ensured strict compliance with internal control procedures, achieving and maintaining inventory accuracy and safeguarding against loss.- Managed the recruitment process for new operational team hires, optimizing team composition for peak performance and efficiency.- Handled all aspects of payment processing, resolved payment issues, and managed banking relationships, ensuring financial transactions were accurate and secure. Show less - Spearheaded a highly skilled, contact centre-based team of consultative representatives across multiple channels (Direct Mail, E-Commerce, Business Sales, Customer Service, and Retail), delivering the 'Tiffany Experience' and fostering strong customer relationships through unparalleled service levels and innovative use of technology.- Proactively identified, cultivated, and capitalized on sales opportunities to drive revenue growth and customer engagement.- Contributed to the achievement of monthly departmental sales goals through effective teamwork and strategic sales initiatives.- Consistently achieved annual sales targets and departmental Key Performance Indicators (KPIs) by delivering exceptional 'Signature Service' to all customers.- Managed the entire order process, from initiation to successful delivery, overseeing inventory control, service requirements, credit management, and procedures for high-value orders.- Assumed full responsibility for customer follow-ups, meticulously logging all actions to ensure accountability and customer satisfaction.- Served as a Risk Analyst for the EU Team, analyzing transactions for high-risk activities to prevent suspicious and fraudulent activities.- Managed overdue payments and resolved payment issues, ensuring financial integrity and customer trust.- Addressed customer complaints and facilitated communication across departments to resolve issues efficiently and maintain high service standards.- Led the order process management, ensuring seamless execution from start to finish, with a keen focus on inventory management, service requirements, credit issues, and high-value order protocols.- Developed and implemented new projects and training modules for the team, including sales strategies, reporting techniques, and product releases, to enhance team capabilities and performance.- Actively sought out new sales opportunities, developing strategies to respond effectively and maximize revenue potential. Show less

  • Branch Operations Manager

    Nov 2017 - May 2018

  • Senior Sales Rep. & Credit/Fraud Prevention Analyst

    Sept 2016 - May 2018
• 

  Lux Marketing Agency

  Feb 2019 - now

  Marketing Director

  - Developed and executed comprehensive marketing strategies to enhance brand visibility and increase market share.- Crafted and disseminated public relations materials to elevate product awareness and foster positive media coverage.- Enhanced sales performance and trade marketing initiatives through strategic support and innovative promotions.- Led the coordination and execution of corporate social responsibility (CSR) projects, aligning them with company values and community needs.- Managed both paid and organic e-marketing campaigns, optimizing reach and engagement across diverse digital platforms.- Orchestrated and executed targeted marketing campaigns using Google AdWords and social media platforms, including Facebook, Twitter, and Instagram, to drive traffic and conversions.- Oversaw and enriched all company profiles on social media, forums, and blogs, fostering community engagement and brand loyalty.- Directed the coordination of Search Engine Optimization (SEO) and Search Engine Marketing (SEM) efforts to maximize online visibility and lead generation.- Designed compelling graphic content for marketing collateral, websites, and social media, enhancing brand perception and engagement.- Produced and edited high-quality photos and videos, creating compelling content that showcased product features and narratives.- Administered Google Analytics, Google AdWords, and Google AdSense, leveraging data analytics to refine marketing strategies and optimize ad spend efficiency. Show less