Raheel Alamgeer

Experience

• 

  World On-line ( Link.net )

  Jan 2003 - Dec 2004

  Technical Support Executive

  Worked in call Center of World on line ( Internet Service Provider ) now it is known as Link.net and provided services on calls and to some walk in customers as well who used to face issues like slow internet browsing and inquiring about credit packages being offered and other information. Customers used to walk in at the service center along with their systems for the prompt resolution of their queries. We used to entertain them as well at our centres It was a good working experience for them.

• 

  Jazz (previously known as Mobilink)

  Jul 2005 - Dec 2008

  CSR@ Business Centers of Mobilink

  Experience of working in three business centres of Mobilink in lahore for 3 years and 6 months. I was responsible for attending daily walk in customers who used to come for the replacement of sims, billing issues, bill payments, handset related issue , network issues etc. I tried to give them good experience of services with prompt resolution of their queries/issues within turn around time. There were tasks which we were able to resolve promptly and for some of the tasks used to get pending and for that we had to interact with other departments to get customer work done. Overall it was a good working experience. Show less

• 

  Telenor Pak

  Jan 2008 - Jun 2019

  Team Leader B2B Relationship team

  Worked as a people manager in B2b domain in Telenor Pakistan, managed a team which was responsible for providing quality services and ensuring retention by resolving customer issues/complaints/queries like network services complaints by raising it to technology teams for optimising network or installation of indoor solutions where needed, billing issues and adjustments providing end to end solution , Sims replacements , new connections request from the customer involving documentation and further frequent interaction on emails,calls, texts and visiting customer office, up selling and cross selling, meeting monthly and annual revenue targets by maintaining a strong sales pipeline of GSM( postpaid/prepaid) and Enterprise Solutions to Corporate/SME companies of different industry verticals like Media channels, Banking, Pharma, IT, FMCG , Agriculture, Cement, Chemical etc in lahore and further responsible achieving 99 % collection targets and developing and maintaining good business relationship with the decision makers to ensure the stickiness of the companies with Telenor Pakistan. Responsible for the arrangement of frequent visits of our extended management visits to the CEO/MD/Director of the companies to strengthen further business relationships between the organisations. Engagement and maintain good relations with all the relevant stake holders like Engineering, finance, IT, billing , Legal & Corporate affairs, Regulatory, Marketing, product development teams and operation support teams to address customer requirements timely. Show less

• 

  Ufone

  Jan 2020 - Jan 2022

  Senior Key Account Manager

  Responsible for selling GSM business and Enterprise solutions to Corporate/SME companies.

• 

  Telenor

  Oct 2020 - Nov 2024

  Assistant Manager B2B sales & services

  B2B high profile customers retention management with aim for revenue growth through upselling and cross-selling.

• 

  Abacus

  Nov 2024 - now

  Senior Sales Consultant