Noriz Othman

Experience

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  Holiday Inn Parkview Hotel

  Jan 1985 - Nov 1995

  Assistant Restaurant Manager

  Promoted from a Senior Captain in 1990 to Assistant Restaurant Manager up to 1995

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  Delifrance Singapore PTE LTD

  Dec 1995 - Dec 2007

  Senior Training Executive ( Promoted from RM )

  Started as an Outlet restaurant manager in 1995 and was promoted to Training Officer and Senior Executive from 2000 to 2007

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  ASPAC F&B Pte Ltd (Carl's Jr Singapore)

  Jan 2008 - Dec 2013

  Learning and Development Manager

  • Maintained the standard of the company’s operating system by identifying training needs, developing, implementing, and executing training programs for the non-operation teams.• Consulted with the senior management on People Development, Q.S.C., Sales and Profits. Supported mid-management level in achieving the sales and profit objectives. • Managed the training department budget & training cost, class approval to WDA and computed SDF submission, disbursement, and reimbursement (training subsidy from local government).• Managed the training needs, and assessments, for retail managers & crew trainers, trainees (mgr) in-house and WSQ certification, and the Operations and District Managers.• Provided the necessary training and support for all new business concepts and product launch. • Conducted monthly QA Audit, Operations Audit, Mystery Shoppers Audit, service evaluation, and present summary report to higher management. • Presented to management on monthly guest comment analysis report and provided recommendations. • Implemented training system and conducted classes, audited on quality, services, and cleanliness for regional counterpart (Carl’s Jr Malaysia).• Presented monthly Mystery Shopper tabulation & summary report for individual store performance to manage internal and external contacts. Show less

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  Sushi-Tei Pte Ltd (Singapore)

  Jan 2014 - Apr 2021

  Training and Development Manager

  • Conducted Training Need Analysis (TNA) and successfully set up training department and developed the overall organizational training system for 500 employees.• Designed and executed training programs for all levels of employees (in total of 500 kitchen, service, and HQ).• Led and worked closely with accredited training academy to develop up to 200 WSQ OJT blueprint.• Clinched $200,000 grant Enterprise Training Support (ETS) in 2016.• Led the Operation Audit team and spearhead the development of Quality Assurance audit system, implemented incentive and rewards programs for 15 outlets based on audit results.• Led 5S system/program and a certified auditor under Restaurant Association of Singapore (RAS).• Developed and managed road map for management trainee program. • Planned, organized, and conducted various organizational training classes for 500 employees, and provided analysis and report monthly to Board of Directors.• Planned and led yearly team building activities for all 15 outlets, for up to 50 people.• Partnered HR in developing a promotion criteria system that includes practical and written certification, developed OJT training program with Association for Persons with Special Needs (APSN) in managing manpower for operations kitchen and service (total of 20 to 30 students).• Managed the alcoholic beverages of all 15 outlets and liaised with a vendor to develop promotions. • Led a pilot project with various government sectors and private organizations in introducing digitalized and contactless feedback systems with Enterprise Spore, and SMU for all 15 outlets.• Supported overseas franchise training programs and conducted audits to present findings and made recommendations to overseas BODs. Show less

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  FairPrice Group

  Sept 2022 - May 2023

  Specialist (Service Quality)