Massiel Gonzalez

Experience

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  Holiday Inn Hotel & Suites

  Dec 2002 - Dec 2003

  Guest Relations, managing Complaint, Secretary Skills, give information of tours and restaurants to tourists Make reservations, bring information related of the Hotel, and handling telephones calls

  • Business Center and Gift Shop

    Jul 2003 - Dec 2003

  • Agent of Reserve and Customer Services

    Dec 2002 - Jul 2003
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  Budget Car & Truck Rental

  Mar 2004 - Dec 2004

  In charge of Main Cashier- Managing Complaint, delivery and receives of rental cars In charge of Main Cashier and Agent of Reservations

  • Branch Manager

    Oct 2004 - Dec 2004

  • Customer Services Agent

    Mar 2004 - Oct 2004
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  Ciber MAC Arthur

  May 2006 - Jul 2006

  Customer Service

  In charge of Main Cashier, and bring support in general information.

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  APAC Customer Services

  Feb 2007 - Jul 2008

  Responsible for telemarketers, providing technical support in the area of customer service, also handling complaints and seeking solutions, preparation of employment appraisals and other staff reports Responsible for verifying customer information and bring support in general information

  • Supervisor of Telemarketing Agent

    Jul 2007 - Jul 2008

  • Agent of Telemarketing

    Feb 2007 - Jul 2007
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  IFRC

  Apr 2009 - May 2014

  Prepared financial reports, responsible for cash flow, developed budgets and performed variance analysis in accordance with business plan. Compiled periodic financial reporting packages for senior management, also ensure timely processing of payments based on properly authorized and adequate supporting documentation, Accurate and up to date accounting records are maintained in the financial system, Monthly close is performed in accordance with federation procedures and month-end close timetable, ensure all balance sheet items for the respective company are properly supported and reconciled. Responsible of Office Space for new staff/delegates, general assistant to delegates & family, responsible to coordinate house contract, process of new contract of utilities (electricity, water, phone & internet). Drafting communications to other entities or agencies. Perform the procedures for accommodation, Travel & Transport Show less Prepared financial reports, responsible for cash flow, developed budgets and performed variance analysis in accordance with business plan. Compiled periodic financial reporting packages for senior management, also ensure timely processing of payments based on properly authorized and adequate supporting documentation, Accurate and up to date accounting records are maintained in the financial system, Monthly close is performed in accordance with federation procedures and month-end close timetable, ensure all balance sheet items for the respective company are properly supported and reconciled Show less

  • Finance Officer

    Mar 2011 - May 2014

  • Finance Officer

    Aug 2009 - May 2011

  • Finance Administrative Assistant

    Apr 2009 - Aug 2010
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  Project Balance SRL

  Jul 2014 - Jul 2017

  Administrative and Finance Officer

  Responsible for identifying variations and indicators that show strengths and weaknesses in the management of resources , keeping records of business operations , prepare reports and to ensure Responsible for identifying variations and indicators that show strengths and weaknesses in the resources of the company, keep and maintenance records of company operations, prepare to business partners, and make sure that the company is within with the rules and regulations of the industry. Responsible for closing report on Accounts Payable, payroll and all staff-related activities such as payment, bonuses, data collection records, and salary discount. Prepare monthly reports, budgets and financial analysis according to the business plan. Process the requested payments together with the authorized documentation support. Monthly update accurately accounting records in the system. Monthly reconciliation of bank balances. Manage the documentation through mechanisms that ensure the handling of the correspondence and to keep the file updated. Show less

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  Telares by Stonewood

  Aug 2017 - Feb 2018

  Chief Accounting Officer

  Responsible for the adequate presentation of reports required by management and control and surveillance entities. Provide verifiable accounting information to the company's management. Monthly banking reconciliation. Responsible of the payroll and related activities such as payments, data collection and personnel entry. Process the requested of payments together with the properly supporting documentation.

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  TravelService West Indies

  Mar 2018 - Jul 2018

  Booking Agent

  Responsible for requesting renewal of service contracts with Hotels which we maintain agreements, updating rates, quotes and offers, keep the booking system up to date, ensuring that our clients have relevant and on time information according to they requirements, daily review of the availability of accommodation, make reservations and any other support to the reservations department.

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  Telares by Stonewood

  Feb 2019 - now

  Senior Administrative Officer

  Responsible for the adequate presentation of reports required by management and control and surveillance entities. Provide verifiable accounting information to the company's management. Monthly banking reconciliation. Responsible of the payroll and related activities such as payments, data collection and personnel entry. Process the requested of payments together with the properly supporting documentation.