Megan Cordero

Experience

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  ONE Contact Center

  Jul 2006 - Apr 2010

  Acts as an interface and provide a valuable link between the customers and company by attending their queries and handling customer complaints. Performs account management of all website and SEO accounts.

  • Project Manager/Sales Support

    Jun 2008 - Apr 2010

  • Sales Representative

    Jul 2006 - Jun 2008
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  ONE Contact Center

  Feb 2011 - Dec 2011

  Billing and Collections Supervisor

  Responsible for all the timely billing of customers, that collectors do proper follow up with customers if payments are not received. Resolves billing concerns and disputes.

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  ONE Contact Center

  May 2015 - Aug 2022

  Ensures that the client requirements are implemented by the operations and clients receive exceptional service while meeting the business sales goal. Responsible in identifying new business opportunities, establishing relationships with potential clients, set up meetings and presentations to cross and up-sell outsourced services. Oversee the day-to-day team’s operations and performance. Delegate tasks and set project deadlines. Send reports to the management and clients for project status and updates. Show less

  • Operations Manager, Client Services Manager, Business Development Manager

    Jun 2019 - Aug 2022

  • Operations Manager

    Jan 2015 - Aug 2022

  • Project Development Supervisor

    May 2015 - Jan 2015
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  Enshored

  Oct 2021 - now

  Manage and direct the daily activities of the Team Leaders, Quality Analysts and Heroes, inckuding creative resource planning and implementation of BPO strategies and operations.Ensures that the process meet the company and client-specific metrics.Develops and improve process of all stakeholders.

  • Operations Manager

    Jan 2024 - now

  • Senior Team Manager

    Oct 2021 - Mar 2024