Hero Nagdev

Experience

• 

  EClerx Services Ltd.

  Aug 2011 - Feb 2017

  Associate process Manager

  Foreign Exchange prime services operations:• Regularly monitoring of FX spot and forward trades to ensure trades matched off and are flowed in a timely manner• Chasing clients, brokers and traders for resolving trade discrepancies or cases not recognized by either of the parties• Booking manually FX swap rolls and residuals trades• Escalating risk/aged items or client service related issues via defined escalations channelsmotivating and evaluating performances of team members to ensure completion of assigned targets within timeframe• Designing Effort Estimates (AHT), Process Flows and procedure documents as per industry trends• Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer satisfaction levels• First escalation point for Execution Teams | Clients | Senior Management on issues / escalationsProduct Coverage: Equities / Listed and OTC Derivatives / Fixed Income / Hedge Funds / FX Spot and Forward Show less

• 

  JPMorgan Chase & Co.

  Feb 2017 - Sept 2021

  Team Lead
• 

  Barclays Investment Bank

  Sept 2021 - now

  • Assistant Vice President

    Mar 2024 - now

  • Assistant Manager

    Sept 2021 - Mar 2024