Torsten Lange

Experience

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  Citibank

  Jan 1999 - Jan 2000

  TRADER AND CUSTOMER SERVICE BROKERAGE INTERNACIONAL

  • Creating a customer’s base (Private Banking): Account opening for 500 new customers in 8 month.• Trader in: Warrants, Bonus, Stocks, Certificates, Futures etc. for Spanish and German clients.• Giving training about our service and products to Spanish branches

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  Cortal Consors

  Jan 2000 - Dec 2005

  CUSTOMER RELATIONSHIP MANAGER

  HEAD OF CUSTOMER ADVICE AND FUND SERVICE (Coordinating a 5 person’s team)• Customer relationship management within the company: on-line, face-to-face. etc.• Customer retention reactivation (Cross selling) and customer fidelity• Coordinating all functional aspects: systems, training, service level, etc.• Business volume 2004: €100 million = 20% increase in one year.• In charge of the Fund distribution, including: Negotiating; Cross Selling; Promotional ActionsKEY ACCOUNT AND PRODUCT MANAGER• Presentations and conferences (Roadshows) in Spain capturing new business.• Management of the top clients and assure their satisfaction.• Development of projects, new products and trading systems.• Price negotiation for active traders and determination of their trading risk profile.• Give seminars, courses, training about markets, products and trading platforms.TEAM MANAGER: TRADING AND CUSTOMER SERVICE (Coordinating an 8 person’s team)• Presentations and conferences (Roadshows) in Spain capturing new business.• Management of the top clients and assure their satisfaction.• Development of projects, new products and trading systems.• Price negotiation for active traders and determination of their trading risk profile.• Give seminars, courses, and training about markets, products and trading platforms.HEAD OF WARRANTS (Coordinating a 5 person’s team)• Coordinate and control of all aspects related to the department.• Project Management: Integration of new Warrants issuers in our on-line trading platform.• Contact for all Warrants issuers; we were market leader in that sector• Trader: Spanish Stock exchange, Warrants, Meff. (Licence: SIBE, Meff, Xetra) Show less

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  Eurodeal

  Apr 2006 - Sept 2007

  DIRECTOR EQUITIES INSTITUTIONAL CUSTOMERS (GERMANY)

  • Creation of a new business line within the company (Electronic Equity Sales).• Development of foreign markets.• Marketing coordination and event management.• Creating customer base from zero and loyalty activities.• International and national relationship management (Equity).• Market Analysis, idea creation and investment recommendations.

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  Banesto

  Sept 2007 - May 2013

  KEY ACCOUNT MANAGER; INSTITUTIONAL SALES AND TECNICAL SUPPORT

  • Institutional Sales for Direct Market Access to Stock Exchanges (connectivity) in Europe • Customer acquisition (Cold Calls); Customer Support, Relationship Management for existing accounts), Customer advisory services• Detection and development of business opportunities• Technical support Trading desk, clientes and providers (Usage of Frond-Ends and other applications)• Sales trader in international markets• Project Management: Implementation of new software as order management and trading systems like Algorithmic tools. Coordinating all involved areas: customer, provider and IT, fixing the work process for all of them, timetable from the beginning to the end, including the test phase. Show less

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  Accsos

  Oct 2013 - Dec 2013

  COLLABORATION IN A CROWDFUNDING PROJECT

  Community Management and Blog Marketing

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  Packlink — Simply Shipping

  Jan 2014 - Jul 2022

  • Build up, supervise and manage the German operations, sales, marketing, accounting and customer service team, reporting directly to the Group Managing Director (Co-Founder).• Responsible for delivering the monthly, quarterly and yearly targets in terms of revenue.• Develop annual budget and business operating plans.• Competitor analysis in terms of product offer and pricings.• Margin control and price setting of all services offered.• Establishing goals and commission plans for sales and customer service team.• Determine and optimize together with the Marketing Manager PR, SEM, SEO strategies in order to improve brand awareness and increase revenue. Organize trade shows in Germany in order to strengthen our brand, having speaker sessions as well as building new strategic partnership relations.• Web control like content, pricings, correction of errors.• Ensure that the service offered is appropriate and accomplish with our customers' needs, being the main point of contacts with our providers, carrier’s companies, from a commercial and operational point of view. This includes continuous price negotiations and personal visits.• Recruit, manage and motivate staff, including planning, performance monitoring, mentoring, training, assigning and directing activities.PackLink is a disruptive online comparison, booking and management service for all shipping needs, a young and upbeat company experiencing extreme international growth.Our success to date has taken us to new horizons and we’re already present in Spain, Germany, France and Italy. PackLink is backed by renowned international investors and we’re experiencing tremendous growth and international expansion.Today, we offer consumers, e-commerce sites and SMBs a fast and easy way of booking parcel deliveries. Show less

  • SUPPLY MANAGER INTERNATIONAL AND PROJECT MANAGER

    Apr 2019 - Jul 2022

  • COUNTRY MANAGER GERMANY AND INT. BUISINESS DEVELOPMENT

    Jan 2017 - Apr 2019

  • COUNTRY MANAGER GERMANY

    Jan 2014 - Jan 2017