Nicola Keoghan

Experience

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  Neil And Barker

  Apr 2010 - Jul 2014

  Sales Manager

  As Store Manager i was responsible for inspiring the Sales Team and to provide the highest level of service to the customer in a luxurious environment.Provide great commercial awareness with responsibility for a high turnover and have proven success in achieving KPI’s and targets.Maintaining excellent standards and service levels in high footfall environments. Along side my day to day was the following:Motivate the sales team to achieve store targets;Drive sales and footfall,Managing reports for DirectorsCustomer serviceManage Stock and cost controls and be able to complete stocktake.Manage rotas and headcountCoach and develop your team as necessaryPromoting the Company values to the team and leading by example.Visual Merchandising; ensure all VM guidelines and training is adhered too Show less

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  Involve Visual Collaboration

  Jul 2014 - Jun 2019

  Sales Support Administrator

  Providing a first-class, professional administrative service to our Sales managers, clients and suppliers; ensuring complete satisfaction and conforming throughout with ISO Quality and Information Security Standards. completing PQQs and helping on Tenders; setting up projects; dealing with audio and video calls; processing orders; maintaining our CRM database and working with our partners to ensure that all online programmes are properly maintained.possess strong computer skills, particularly in Word and Excel, experience in a busy working environment dealing with customers Show less

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  Qbase Data Services

  Jun 2019 - now

  Process Improvement Officer

  Maintaining Our ISO 9001 Quality Managment System and ISO 27001 Information Security Managment System.Manage the Non Conformance Process by carrying out a root cause analysis, risk and opportunity for each NC with the aim to constantally improve our business processes and controls. Perform scheduled internal audits to a high standard and promote continuous improvement.Raise awareness of our ISO standards through training and awareness sessions. Maintaining document control ensuring all our business processes, procedures, forms and templates are reveiwed regularly.Currently implementing ISO 27701 personal information management system. Show less