Michael O'Keeffe MSc.

Experience

• 

  Irish Defence Forces

  Jun 2005 - Feb 2021

  Senior ICT Support Technician

  We manage and supervise large ICT operations infrastructure, Help-desk, End user support including MS Office and other desktop applications. We also carry out System Administration in relation to Active Directory, Sophos Appliance, Eternus SAN, Exchange and Server deployment, PC and Laptop deployment including encryption.Deployment of Multifunctional Devices and managing those devices (MFD) - Printers and Scanners. Symantec Enterprise Endpoint Protection, including managing device authentication on our networks.Documentation of procedures and practices. We engage with people of all levels of the organisation, to achieve low and high-level objectives. Show less

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  Vantage Resources

  Jan 2021 - Aug 2022

  IT Operation Analyst

  While in this company, I was contracted in to a government organisation, where I started in ITOPS. I learned complex procedures in a busy working environment. When I learned about the organisation and culture, I then joined the another team where I was involved in re-imaging of existing laptops in line with the organisations security requirements.I was also involved in Windows patching, Semantic patching. Using tools like SCCM, PS Scripts, Workspace One, and using Excel for analysis, in particular pivot tables. Show less

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  Permanent TSB

  Sept 2022 - now

  Technology Architecture Governance Analyst