Michael O'Keeffe MSc.

Michael O'Keeffe MSc.

Senior ICT Support Technician

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  • Timeline

  • About me

    Technology Governance Analyst PTSB

  • Education

    • Dublin City University

      2015 - 2017
      Level 8 ICT

      Communications Theory and Design. (Electronics). Java Programming. Management Science. (A.K.A Operational Science) including Machine Learning.Human Science.

    • Trinity College Dublin

      2017 - 2019
      Master's Degree in Management of Information Systems Strategy Management Information Systems, General

      Strategic IS Planning.Innovation and Entrepreneurship.Strategic IS Sourcing.Social and Organisational Impact of Information Systems.Research Methods.Dissertation - An Investigation into the Ethical Challenges of the Internet of Things Ambient Assisted Living (IoT AAL).

    • Griffith College Dublin

      2001 - 2003
      Diploma in Business Computing Computer and Information Sciences and Support Services
    • Dundalk Institute of Technology

      2003 - 2005
      Higher Cert Computer Science

      As part of my apprenticeship as an IT Technician with the Defence Forces.

  • Experience

    • Irish Defence Forces

      Jun 2005 - Feb 2021
      Senior ICT Support Technician

      We manage and supervise large ICT operations infrastructure, Help-desk, End user support including MS Office and other desktop applications. We also carry out System Administration in relation to Active Directory, Sophos Appliance, Eternus SAN, Exchange and Server deployment, PC and Laptop deployment including encryption.Deployment of Multifunctional Devices and managing those devices (MFD) - Printers and Scanners. Symantec Enterprise Endpoint Protection, including managing device authentication on our networks.Documentation of procedures and practices. We engage with people of all levels of the organisation, to achieve low and high-level objectives. Show less

    • Vantage Resources

      Jan 2021 - Aug 2022
      IT Operation Analyst

      While in this company, I was contracted in to a government organisation, where I started in ITOPS. I learned complex procedures in a busy working environment. When I learned about the organisation and culture, I then joined the another team where I was involved in re-imaging of existing laptops in line with the organisations security requirements.I was also involved in Windows patching, Semantic patching. Using tools like SCCM, PS Scripts, Workspace One, and using Excel for analysis, in particular pivot tables. Show less

    • Permanent TSB

      Sept 2022 - now
      Technology Architecture Governance Analyst
  • Licenses & Certifications

    • Irish Full Driving Licence

      RSA Ireland
    • Radio Operator Short Range (Marine)

      The Mast
      Mar 2024
    • Coastal Navigation for Small Boats

      The Mast
      Feb 2024
    • National Powerboat Certification Level 2

      Dun Laoghaire Powerboat School
      Aug 2023
    • ITIL Foundation Level

      AXELOS Global Best Practice
      Dec 2019
    • PRINCE2® 2017 Practitioner

      AXELOS Global Best Practice
      Sept 2019
    • PRINCE2® Foundation Certification Training

      AXELOS Global Best Practice
      Jul 2019
  • Honors & Awards

    • Awarded to Michael O'Keeffe MSc.
      Pelican's for 200+ donations of Platelets to the IBTS. IBTS May 2015 Presented by the Minister of Health - leo varadkar -
    • Awarded to Michael O'Keeffe MSc.
      Dublin City Marathon - Oct 2012 Medal for completing the Dublin City Marathon.
  • Volunteer Experience

    • Platelets Donor and Red Blood and Potential Bone Marrow Donor.

      Issued by Irish Blood Transfusion Service on Jan 2000
      Irish Blood Transfusion ServiceAssociated with Michael O'Keeffe MSc.