Michelle Cheung

Experience

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  Olathe East Hawk's Nest

  Aug 2010 - May 2011

  Management

  • Delegated store responsibilities to other employees to increase productivity• Offered quality customer service to proactively resolve customer complaints• Conducted data analysis of past sales to design future products and construct improved advertisement material to increase gross sales

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  Supportive Educational Services

  Aug 2012 - May 2014

  Tutor

  • Tutored Math and Chemistry through interactive activities while monitoring student engagement• Scheduled and organized meeting times that collaborated with the student’s schedule• Built relationship and trust among students and staff to enhance the learning environment

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  Mary Kay Independent Consultant

  Jul 2013 - Mar 2014

  Personal Assistant

  • Performed administrative duties for local Mary Kay representatives • Generated invoices and organized contact information using QT Office and Mary Kay Intouch software• Created multiple processes to efficiently document, consolidate, and advertise inventory, allowing the representatives to devote significantly more time to customers and sales• Developed process to increase accuracy of customer profiles in QT Office, which was utilized in data analysis to target the advertising of relevant promotional items Show less

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  The University of Kansas School of Business

  Apr 2015 - May 2015

  Research Assistant

  • Participated in creating, designing and organizing research surveys following the instructions of AIG and lead researchers through Qualtrics software• Created a process to stream-line future usage of surveys by creating templates of current surveys into Qualtrics database• Trained other researchers on how to use Qualtrics software

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  Home Credit US

  Sept 2015 - Jul 2016

  Executive Assistant

  • Provided comprehensive support for CEO and other executive-level staff, as well as 50+ additional employees • Handled travel arrangements, weekly reporting documents, and performed various general administrative duties• Coordinated meetings, handled catering needs, and managed use and maintenance of nine conference rooms• Managed the ordering, organizing, and distribution of supplies for the office and break room • Served as point-of-contact for maintenance work requests, ensuring timely and exceptional service • Developed and implemented a new floor plan for the office; completed the project significantly under budget and in a timely manner. Managed procurement of vendors and all other elements of project; acted as liaison between contractors and upper management to communicate changes in project scope and other feedback.• Prepared and disseminated company announcements and worked to foster team-oriented work environment• Coordinated company events for employees and vendors; conducted and presented the results of a post-event, company-wide satisfaction survey following holiday party Show less

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  Smart Warehousing

  Sept 2016 - Jun 2023

  • Oversees the Tech Services team by prioritizing and assigning tickets via ServiceNow, proposing and leading various process improvements to increase operational efficiency • Creates rapport with customers and employees through prompt communication and resolution turnaround time • Reduce potential impacts on operations by proactively monitoring various applications and server systems preventing loss of revenue due to downtime• Builds and maintains system servers, scripts, and databases by automating inbound and outbound warehouse procedures to increase efficiency and productivity• Created “Tips of the Week” to educate employees of various IT best practices, skills, and tools to improve efficiency and accuracy in day-to-day operations• Collaborates with Development Team in reviewing, submitting code changes, and QA/testing of new functional enhancements and bug fixes organized in ServiceNow and JIRA• Leads on-going company-wide system enhancement projects such as upgrading to Office 365, implementing new shipping software, migrating to SharePoint from Dropbox to decrease overall IT expenses• Helps Network Engineer setup new networking infrastructures for warehouses across the US while maintaining, monitoring, and redesigning older warehouses Show less

  • Tech Services Manager

    Sept 2021 - Jun 2023

  • Lead IT Support Specialist

    Sept 2016 - Sept 2021
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  PayIt

  Oct 2023 - now

  Technical Integration Manager