Bryan Williams

Experience

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  Mazzotti Entertainment Group

  Mar 2003 - Aug 2007

  Event Coordinator/partner
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  Red Lobster

  Feb 2008 - Dec 2014

  General Manager, Red Lobster Seafood Co.

  Job Responsibilities:Deliver revenues and profits by developing, marketing, financing, and providing appealing restaurant service; managing staff. Job Duties:Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.Meet and exceed restaurant financial objectives by developing financingEstablish banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.Attract new Guests by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.Maintain operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.Accomplish restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Maintain safe, secure, and healthy facility without fail. Show less

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  American Blue Ribbon Holdings

  Sept 2014 - Dec 2016

  Senior Director, Learning and Development

  Responsible for creating and implementing training programs and overseeing the development of 14,000 Team Members, 800 Managers and 31 Above restaurant Team Members. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.PRIMARY RESPONSIBILITIESDevelop, implement, and monitor training programs within an organization.Supervise technical training for staff.Conduct orientation sessions.Create brochures and training materials.Develop multimedia visual aids and presentations.Create testing and evaluation processes.Prepare and implement training budget.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Manage staff of classroom facilitators.Provide performance feedback.Conduct continuing education training.Provide leadership development education.Build solid cross-functional relationships.Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans. Show less

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  O'Charley's

  Jan 2015 - Sept 2016

  Manager of Learning and development

  Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.PRIMARY RESPONSIBILITIESDevelop, implement, and monitor training programs within an organization.Supervise technical training for staff.Conduct orientation sessions.Create brochures and training materials.Develop multimedia visual aids and presentations.Create testing and evaluation processes.Prepare and implement training budget.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Manage staff of classroom facilitators.Provide performance feedback.Conduct continuing education training.Provide leadership development education.Build solid cross-functional relationships.Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans. Show less

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  Logan's Roadhouse

  Nov 2016 - Apr 2020

  The Director of Ops Shared Services drives the focus on developing and communicating successful restaurant operational systems to maximize business results. Specialty focus on Operations Training, Culinary & Beverage Menu Training & implementation, Ops Systems and Standards.RESPONSIBILITIESBuild and reinforce the competence of restaurant operationsUphold operational standards through organizing and supporting organizational, regional, and market performanceMain point of contact to manage projects and relationships between departments on the implementation of company initiativesFacilitate market tests and ensure test feedback protocol is followed with timely and accurate feedbackImplement corporate initiatives and programsChampions the Manager in Training Program to validate training locations and program executionLeads the Regional Training Coordinators Show less

  • Sr. Director of Operations Shared Services

    Sept 2016 - Apr 2020

  • Director Of Training

    Nov 2016 - Sept 2017
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  JRW Partners

  Apr 2020 - now

  Chief Operating Officer | Founder

  Operations consultant for fourteen different companies in the restaurant, entertainment, and retail space. Consistently driving results in each company through strategic planning, recruiting, operations systems refinement, RFP & implementation of new tech, and executive team planning. Most notably worked with two different companies to scale from 1-5 units to over 20 units in 2 years including writing new business opening plan and execution process.

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  Surcheros Franchising Corporation

  Aug 2021 - Aug 2024

  Vice President Shared Services (Operations) & Technology
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  CLC Insight

  Jul 2024 - now

  Consulting Partner

  Bryan Williams is a passionate and engaged high-level executive, hospitality expert, and consultant with over 30 years in the restaurant/entertainment space. Bryan has been blessed to have a large breadth of experience starting young in the corporate space, owning his own restaurant/venues, working for multiple conglomerates, and consulting for both franchise and corporate companies. He prides himself on being able to take on complex issues and find simple, digestible solutions that can be applied to ensure a winning path at each level of the business. With over 130 New Business openings under his belt, he has had the opportunity to work across the country while keeping his home base in Nashville. He wakes up each day with a passion to help others see, define, and achieve their goals. Bryan has achieved excellence in the industry by being a true steward of the hospitality business. He has held high-level positions in multiple disciplines, and believes long-term success is achieved with a focus on great people, great process and a strategic plan that is inclusive of all who are affected. A constant learner, Bryan has recently added drone pilot to his resume which gives the ability to make some great real estate and training films. From strategic planning, training, operations, P&L, real estate, NRO, culinary & beverage, to brand-building Bryan lives and breathes the industry and brings an energy and passion that is contagious. Show less