Samir Ruparel

Samir Ruparel

Followers of Samir Ruparel423 followers
location of Samir RuparelMumbai, Maharashtra, India

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  • Timeline

  • About me

    Customer Experience | Operations | Strategy | Transformation | Project Management

  • Education

    • SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

      2018 - 2020
      MBA/PGDM Business Management
  • Experience

    • Teleperformance

      Jul 2013 - Jun 2021

      • Oversee day-to-day Contact Centre and Back Office operations through business planning, employee development, operational efficiency and service excellence• Review, evaluate performance, understands business objectives, risks and controls• Empowering Team through regular Coaching, feedback and Learning & development opportunities• Resource planning to ensure adequate staffing is available and support HR with hiring and onboarding by conducting interviews• Support Senior Managers in cost budgeting and defining performance targets (KPIs) aligned with theBusiness strategy to exceed goals• Identify and support continuous process improvements opportunities through Business process modelling tools like Value Stream Mapping and Customer Journey Mapping• Liaising with support functions (Quality, WFM & MI, HR and L&D) on ongoing projects and activities • Prepare and deliver Weekly and Monthly reviews to Clients Show less

      • Assistant Operations Manager

        Feb 2018 - Jun 2021
      • Team Lead

        Dec 2014 - Jan 2018
      • Associate

        Jul 2013 - Dec 2014
    • Barclays

      Jun 2021 - now

      Mortgage Operations Account Maintainence and Servicing Operations - UK Mortgages

      • Assistant Vice President

        Nov 2022 - now
      • Team Manager

        Jun 2021 - Nov 2022
  • Licenses & Certifications

    • Generative AI Leader

      Google Cloud Training Online
      Oct 2025
      View certificate certificate
    • Certified ScrumMaster®

      Scrum Alliance
      Oct 2025
      View certificate certificate
    • RPA Business Analyst Training

      UiPath
      Sept 2019
    • Project Management Professional (PMP)®

      Project Management Institute
      Nov 2025
      View certificate certificate
    • Certified Lean Six Sigma Green Belt

      VarSigma Consulting
      Apr 2019
      View certificate certificate
    • Project Management Fundamentals

      Udemy
      Jan 2021
    • Communicating about Culturally Sensitive Issues

      LinkedIn
      Sept 2021
      View certificate certificate