Samir Ruparel

Experience

• 

  Teleperformance

  Jul 2013 - Jun 2021

  • Oversee day-to-day Contact Centre and Back Office operations through business planning, employee development, operational efficiency and service excellence• Review, evaluate performance, understands business objectives, risks and controls• Empowering Team through regular Coaching, feedback and Learning & development opportunities• Resource planning to ensure adequate staffing is available and support HR with hiring and onboarding by conducting interviews• Support Senior Managers in cost budgeting and defining performance targets (KPIs) aligned with theBusiness strategy to exceed goals• Identify and support continuous process improvements opportunities through Business process modelling tools like Value Stream Mapping and Customer Journey Mapping• Liaising with support functions (Quality, WFM & MI, HR and L&D) on ongoing projects and activities • Prepare and deliver Weekly and Monthly reviews to Clients Show less

  • Assistant Operations Manager

    Feb 2018 - Jun 2021

  • Team Lead

    Dec 2014 - Jan 2018

  • Associate

    Jul 2013 - Dec 2014
• 

  Barclays

  Jun 2021 - now

  Mortgage Operations Account Maintainence and Servicing Operations - UK Mortgages

  • Assistant Vice President

    Nov 2022 - now

  • Team Manager

    Jun 2021 - Nov 2022