Dawn Hagen

Experience

• 

  Aurora Health Care

  Feb 1987 - Feb 2015

  • Piloted a highly skilled nursing team and maintained compliance with hospital and departmental policies while supervising daily administrative duties, such as staff schedules, nursing assignments, and patient care procedures. • Uncovered operational issues and identified patients’ concerns by resolving individual concerns regarding clinical services. • Spearheaded multiple process improvement projects related to maternal and neonatal bonding, resulting in positive attachments and thermoregulation. • Governed entire unit-based nursing operations; managing schedule and payroll development functions of 80 employees. • Created an environment of accurate information exchange and encouraged cross-team communication among different departments by executing SBAR (Situation-Background-Assessment-Recommendation) technique. Show less

  • Resource Nurse Labor and Delivery

    May 2010 - Feb 2015

  • Staff RN Labor and Delivery

    Jul 2006 - May 2010

  • Team Lead Wilkinson Clinic

    Oct 2006 - Jul 2007

  • Registered Nurse Labor and Delivery

    Apr 2002 - Oct 2006

  • Resource Nurse Labor Delivery Postpartum

    Nov 1995 - Apr 2002

  • Staff Nurse General Medical Surgical

    Jan 1994 - Jun 1996

  • Certified Nurse Assistant

    Feb 1987 - Jan 1994
• 

  Advocate Aurora Health

  Feb 2015 - now

  • Headed Women Health QA and compliance functions and encouraged staff members to follow internal policies and industry protocols. • Conducted in-depth review of medical records while identifying practices against best practices. • Performed regular departmental audits for identifying and addressing patient safety concerns, ensuring compliance with CMS, TJC, and State policies. • Administered safety investigations through the Root Cause Analyses and Actions (RCA2) as per HPI (Healthcare Performance Improvement) principles to meet timelines, documentation, and monitoring needs.• Collaborated with departmental heads in leading cross-functional teams, improving the experience of obstetrical and gynecological patients. • Organized various safety investigations by partnering with various cross-functional experts. • Introduced various process improvement initiatives within the organization and established a positive working environment of the company that enabled team members to meet toughest deadlines. • Improved patients’ safety and quality of care by coordinating Perinatal Physician Evaluation Committee ( PPEC). • Partnered with key stakeholders from risk management, infection prevention, compliance, and legal domains to enhance clinical quality, process improvement, and patient safety processes. • Minimized readmissions, surgical site infections, infant complications, and early elective deliveries and reduced primary cesarean section in the low-risk population through implementing best practice bundles. • Established policies and procedures for organizing a Rapid Medical Response team for all obstetrical emergencies. • Implemented a multidisciplinary approach to obstetrical emergencies for identifying operational gaps in current practice. Show less

  • Patient Safety Manager

    Apr 2019 - now

  • Quality Improvement Coordinator

    Feb 2015 - Apr 2019