Suzanne B.

Experience

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  Maine Wireless L.P

  Jan 1993 - Jan 1997

  Technical Services Representative
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  Adecco/TAD Technical

  Jan 1997 - Jan 2000

  Information Technology and Technical Recruiter

  National professional company recruiting and furnishing technical candidates to industry and businessInformation Technology and Technical RecruiterRecruit, evaluate and place qualified Information Technology and Technical Professionals for contract and direct employment. Result: Established excellent rapport and met client's hiring needs.Conducted employee interviews, testing and training. Result: Only qualified candidates allowed to move through the hiring process. Sourced candidates via Internet databases, colleges, job fairs, referrals, advertising, trade shows and outsourcing. Result: Provided sufficient flow of qualified candidates to meet client's needs.Communicated with clients and applicants through selection and hiring process and negotiated compensation packages with both. Result: Both client and applicant agreed with contractual terms.Provided regional recruiting and support for other New England Offices. Result: Allowed other offices to operate with minimal staff. Show less

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  Bath Iron Works

  May 2000 - Feb 2001

  Supervisor of the Employment Department/Engineering, Recruiter

  Maine's largest employer, building Department of Defense military shipsSupervisor of the Employment Department/Engineering, RecruiterManaged, trained and assessed five person department, responsible for engineering, technical, and professional recruiting and hiring. Result: Highly competent staff provided qualified candidates for all professional positions.Established strong rapport with hiring managers. Result: Accurate technical specifications were developed and met.Developed and implemented innovative sourcing strategies for colleges, job fairs and other recruiting methods. In addition created and strengthened college recruiting and relations program and strategies. Result: Assured adequate flow of candidates to meet company's needs.Participated in EEO/AAP audit for General Dynamics. Result: Assured all categories met Government standards.Developed and provided weekly department performance matrix updated for management. Result: Management fully knowledgeable of business transactions.Performed hiring and recalls in accordance with four different negotiated labor contracts. Result: Met contractual obligations in all hiring activities. Show less

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  L.L.Bean

  Oct 2001 - Sept 2016

  • Led a Year-round and Seasonal team of up to 50 people in Direct to Business, Molding and Maine Hunting Shoe. Result: Successful Peak and measures toward department and corporate goals.• Collaborates with 2nd shift leadership to ensure leadership coverage. Result: Leadership presence in Brunswick and Lewiston Manufacturing during regular and overtime shifts. • Work closely with Training Department to identify trainee progress in training program. Result: Graduation of successful candidates, Additional support provided when needed, and End of Temporary Assignment with Poor Job Fit.• Communicate with employees on company, department and business matters and updates. Result: Employees are informed, engaged and involved.• Manage employee performance and productivity through L.L.Bean Performance Management system. Result: L.L.Bean policies and procedures are followed.• Coach, motivate and develop employees. Result: Increased depth of skill in employees and team.• Partners with Workflow Coordinators to direct employees and work. Result: Ensures that employee’s resources are best utilized for production.• Support safety programs and protocol. Result: Reduced injuries, earlier injury reporting and fewer OSHA recordable injuries. Show less Sporting and Outdoor Retailer known as #1 in Customer Service through out all business channels.Interviewer, Performance Coach, Customer Service Representative 1&2, Internet SupportInterview, assessed potential and employ qualified Customer Service Representatives (CSR1s), Warehouse, Manufacturing, and Retail Employees to meet seasonal business requirements. Result: Assisted in meeting company's goal of hiring 7,000 seasonal employees.Assist with Job Fairs and Referral Programs. Result: Provided sufficient flow of qualified candidatesActed as Interpreter Coordinator and English as an Alternative Language Interviewer. Result: Met company's EEO goals.Trained, coached, monitored and assessed Customer Service Team of 30 seasonal employess. Result: Superior performing employees meeting high quality standards.Performs World Class Customer Service to all customers. Result: Very satisfied customers always return to L.L. Bean for clothing, sporting and outdoor needs.Provided Management Reports to Leadership. Result: Management fully knowledgeable regarding the status of business.Confer with area coordinators and managers to assure business requirements are met. Result: Skills and schedules of potential employees meet department needs.Assist customers with www.llbean.com navigation and technical issues. Result: Customers able to freely access and use our web based ordering systems.Performed all accountabilities in a superior manner. Result: Achieved Top Performer Rating and named to the Wall of Fame. Show less

  • Seasonal Front Line Supervisor

    Mar 2014 - Sept 2016

  • Interviewer, Performance Coach, Customer Service Representative 1&2, Internet Support

    Oct 2001 - Sept 2016
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  DFC of Maine

  Jan 2002 - Jan 2003

  Loan Processor

  to 2003 Prime and Sub-Prime Mortgage LendersLoan ProcessorObtained borrower's pre-qualifications from multiple investors and managed loan application to funding life cycle. Result: Loans given to qualified borrowers and declined non-qualified borrowers.

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  United Way of Mid Coast Maine

  Sept 2013 - Nov 2013

  Loaned Executive from L.L.Bean

  • Partner with local companies to reach their 2013 United Way goals. Results: United Way of Mid Coast Maine will achieve and or exceed campaign goals for 2013.• Develop relationships and strategize with company campaign managers in the Commerce and Industry Division. Result: Participating companies in the 2013 United Way Campaign have successful pledging and giving.• Make presentations to groups of employees, emphasizing the need in the community and how they can make a difference. Result: Empowering employees to give back to the community through a financial pledge or gift enhancing their companies United Way goals.• Coordinate rally meetings schedule and drop off campaigns. Result: Time management allows me to assist my fellow Loaned Executives with their divisions. Show less

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  Wayfair

  Sept 2016 - Mar 2022

  • Business Account Manager - Account Management/Emerging Markets

    Jan 2018 - Mar 2022

  • Specilialized Business Account Manager - New Business

    Aug 2017 - Dec 2017

  • Business Account Manager - New Business, Business Development Associate

    Sept 2016 - Jul 2017
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  IDEXX

  Mar 2022 - now

  Inside Sales Representative

  * Prospect, develop leads, create opportunities and close business.* Quota Attainment, Winner Circle and Great team dynamics.* Customer Focused, quick response time and solution oriented.