Gemma Sherlock

Experience

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  HFC Bank

  Jun 1991 - May 1998

  Customer Account Manager
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  Welcome Financial Services Ltd

  May 1998 - Jun 2010

  Customer Account Manager; Branch Manager, Operational Training Manager; Operations PA

  I held a variety of roles whilst working for Welcome Finance of which I am particularly proud of achieving; promotion from Customer Account Manager to Branch Manager Designate, to full Branch Manager within a 2-year period; constant achiever of successful branch audits; held ‘Induction’ courses for new starters; launched a new computer system; created new training material and launched this to the relevant stakeholders; held ‘Assessment Days’ for Customer Account Managers looking to progress their career to Branch Managers; updated and created new policies. Show less

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  John Brash & Co Ltd

  Jan 2010 - Jan 2011

  PA to HR Director

  This job involved assisting the HR Director and adhoc support to both senior and junior management within the company. My duties included reviewing and assisting with the HR Director’s emails, diaries/calendar management via Outlook; taking minutes of meetings including Works Committee meetings, disciplinary and grievance hearings; arranging new starter inductions and liaising with senior staff for new starter training sessions; liaising with external recruitment companies and assisting with the interview process; creating new policy documents (eg: Anti Bribery Policy); preparing contracts for new starters. Show less

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  Northern Foods

  Aug 2010 - Nov 2010

  PA to Managing Director

  This job involved primarily assisting the Managing Director of Recipe Dish at Pennine Foods, part of Northern Foods PLC. In addition to this, I would also support the MD’s core Executive Team which included five other Directors and their teams. This involved making travel arrangements (including flights to EU destinations); reviewing and assisting with the MD’s emails including diaries/calendar management for the MD and the Executive Team via Outlook; creating presentations through Power Point; collating key information from the Executive Directors and their teams. Show less

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  Perrigo Company plc

  Feb 2012 - Feb 2020

  In this role I was primarily assisting the Senior Director and his team; organised UK and global travel (including USA/India/Europe) booking flights, hotels, ground transportation and travel packs; liaised with my colleagues across the globe, to help co-ordinate Senior Management visits to suppliers both in the UK, USA, Europe and China; completed diary/calendar management via Outlook (including UK and international time zones); collated key information for Board meetings and Site Business Monthly Review presentations. Show less

  • Ethical Compliance Program Manager

    Mar 2017 - Feb 2020

  • Ethical Compliance Co-ordinator

    May 2015 - Mar 2017

  • PA to the Senior Supply Chain & Logistics Director

    Feb 2012 - May 2015
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  Billington Foods

  Feb 2020 - now

  Technical Services Officer

  I play a central role in the Technical function providing support to the Technical Team and other key departments. This involves managing the responses back to customers, third parties and legislative bodies following the raising of non conformities during audits.Key tasks:• Assist the teams on problem solving when handling complaints, closing non conformance’s or internal issues• Ensuring all customer codes of practices (COP) requirements & third party audit criteria are obtained and shared across the business. Assist in ensuring these are implemented across the operation through the Quality Management System (QMS) and other processes• Manage the process of monitoring compliance and highlight where non compliance continues to exists• Provide information for internal and external customer reports • Review, update and implement business documentation with regard to the QMS to ensure compliance to customer COPs, third party standards and legislative requirements • Schedule, issue and monitor the completion of internal audits in an effective and timely manner• Play a central role within customer visits and audits• Provide information for both internal and external reports as and when required• Attend on site and virtual meetings as and when required, and actively participate• Assist with customer complaints, logging and tracking all complaints received• Responding to customers and consumers with findings following investigations of complaints received• Provide daily, weekly, monthly and quarterly complaint data/trends to drive the completion of root cause analysis and investigations to close complaints received in a timely manner Show less