Shannon Hackett

Experience

• 

  MUGFORDS FLOWER SHOPPE

  Apr 2019 - now

  Floral Assistant

  • Served customers by placing orders (premade and custom) at values ranging $30-$600, generating customer loyalty and retention throughout the year• Maintained cleanliness and organization of vases, ribbons, wrappings, and 3 walk-in flower coolers on the design floor, allowing for maximum efficiency• Harvested over an acre’s worth of flower fields during growing season with 2 other employees to create inventory for "farm fresh" arrangements• Created planters of bushes, flowers, and garden greens to fulfill landscaping contracts for 10-15 customers per year by visiting homes to increase property ambience via installation and rotation of arrangements each season Show less

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  University of Massachusetts Amherst

  Oct 2022 - now

  • Serves as a liaison between students, Residential Life, and Maintenance staff by answering student inquiries regarding their living and learning environment and mitigating conflict. • Coordinates and facilitates residential curriculum and social events ranging in size from 12-40+ individuals, fostering interpersonal relationships amongst residents. • Monitors students from both residential halls "in cluster" while on duty for 10-12hr overnight shifts. Files incident reports should the need arise, ensuring the safety of residents week-round. Show less

  • Resident Assistant

    Aug 2023 - now

  • Bakery Assistant

    Oct 2022 - May 2024