Jennifer Gerbitz

Experience

• 

  Generac Power Systems

  Mar 2008 - Jul 2017

  Answer multi-line phoneResearch and process CM Returns for Sales and Freight CarriersWork closely with the freight carriers on OS&D issuesHandle post sales issues for the Inside and Outside Sales TeamsProcess Sales Invoices, and send out no charge parts to Dealers and ConsumersAnswer inbound calls from customers and direct them to the appropriate departmentAnswer inbound calls from consumer and respond to pre-sale questions

  • Sustaining Coordinator OTC

    Feb 2017 - Jul 2017

  • Retail Account Coordinator Lead

    Jul 2016 - Feb 2017

  • Retail Account Coordinator

    Jul 2015 - Jul 2016

  • Freight Resolution

    Mar 2008 - Jul 2015
• 

  Advanced Systems Group (ASG)

  Jul 2017 - Jul 2021

  • Customer Service Team Lead

    Feb 2020 - Jul 2021

  • OEM Customer Service

    Jul 2017 - Feb 2020
• 

  Navico Group

  Jul 2021 - now

  Onboard new customers, after sale is complete, transition the relationship with the customer to CSM. Build relationships between customers and support team, Order Management, technical and sales questions. CSM fosters relationship, making it easier to solve small or short term problems. Manage projects within the client’s account to ensure clients goals are met. Be voice of customer, organize, analyze and share information with other departments to ensure VOC is considered. Act as liaison between customer and business, communicating clients needs and resolving issues. Show less

  • Customer Success Manager

    May 2023 - now

  • Customer Service Supervisor

    Jul 2021 - May 2023