Jeff Boateng

Experience

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  DPI Print Ltd

  Feb 2017 - Apr 2017

  Project Intern | Printing Press Production & Process Optimization

  • Assisted with project planning and organization of production schedules, ensuring efficient workflow and timely completion of projects.• Monitored the production process, supporting team members to maintain quality control and meet project deadlines.• Coordinated with cross-functional teams (design, production, logistics) to ensure smooth project execution and effective communication.• Managed inventory tracking to ensure timely availability of raw materials for production, minimizing delays and stock shortages.• Assisted in quality assurance by inspecting print outputs, ensuring that the final product met company standards and client specifications.• Assisted in troubleshooting and resolving production issues to maintain operational efficiency.• Gained hands-on experience in print production processes, machinery, and the overall production cycle. Show less

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  SSNITGhana

  Sept 2018 - Sept 2019

  Digital Communications Apprentice | Customer Support, Communication Strategies & Online Engagement

  ● Delivered outstanding support by resolving customer inquiries and complaints regarding pension schemes through digital channels, ensuring a seamless and efficient customer experience.● Worked with internal teams to resolve complex customer issues, ensuring end-to-end ownership and building trust and satisfaction.● Developed and executed communication strategies to engage diverse customer groups, boosting online engagement with tailored messaging and proactive outreach.● Fostered an inclusive team culture by promoting collaboration and sharing best practices for effectively managing customer inquiries. Show less

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  LG Electronics, Ghana

  Jun 2020 - Aug 2024

  ● Designed and implemented a customer journey training program, improving satisfaction scores by 20% and increasing positive feedback by 15%.● Delivered tailored training to over 150 participants, enhancing product understanding and driving increased sales inquiries.● Conducted surveys and redesigned training materials, resulting in smoother onboarding and improved employee performance.● Analysed customer-management interactions, leading to tailored engagement strategies that resolved product knowledge gaps. Show less

  • Product Training Specialist | Curriculum Development, Training Facilitation & Data Insights

    Jan 2024 - Aug 2024

  • Merchandising Analyst | Expertise in Merchandise Planning, Retail Analytics & Inventory Mgmt

    Jul 2022 - Jan 2024

  • Sales & Customer Engagement Specialist | Upselling, Market Research, Client Relationship Management

    Jun 2020 - Jun 2022