Marcus Li

Experience

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  Auto West Group

  Jan 2005 - Jan 2008

  Service Lot/Detailer
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  Winco Express LTD.

  Aug 2010 - Mar 2011

  Logistics and Warehouse Coordinator

  - Managed and maintained inventory control, shipping and receiving, scheduling, task assignments, employee discipline, and the upkeep of warehouse facilities and equipment

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  Times Telecom

  Mar 2011 - Aug 2011

  Sales Representative

  Responsibility for providing an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues. This position engages in service selling and right fitting the customer with the appropriate total technology solution as well as maintaining the store location to maximize profitability and attain goals and budget objectives.

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  Indulge Living & The Red Pocket

  Aug 2011 - Aug 2012

  Sales Account Executive

  - Providing a high level of customer service and relationships with business owners- Planning, preparing and carrying out training programs and techniques to associates- Act as mediator between corporate and sales force to troubleshoot issues to avoid escalation

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  Winco Solution Inc.

  Jun 2012 - Dec 2020

  Freelance Web Designer

  - Working with various design tools and software programs to implement web designs and functionality- Increasing sales by increasing the traffic and usability of the client’s website- Known for creativity, flexibility, listening skills, sense of humour and the ability to understand the big picture, while able to focus on small details- Developing and managing campaigns’ budgets and Internet marketing programs, including organic optimization, blog implementation, paid search marketing, and quality link-building efforts- Developing and improving websites’ performance and user engagement Show less

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  Gogiro Internet Group

  Aug 2012 - Jan 2014

  Franchise Partner

  - Implemented outbound sales initiatives, increasing lead generation and sales success month over month- Managed new client onboarding and provided customer retention support- Mediated between customers and the corporate development team to troubleshoot and resolve issues

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  BookingNest Technologies

  Jan 2013 - Aug 2014

  Product Marketing & Sales

  - Developed marketing materials including brochures, product descriptions, sales scripts, FAQs and newsletters- Evaluated target markets and executed marketing strategies leading to an increase of 10%-30% sales/month

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  IASUS Concepts Ltd.

  Jan 2016 - now

  Special Projects Coordinator

  • Developed and managed the IASUS official online store, resulting in a 30% year-over-year increase in sales• Led the end-to-end development and successful launch of three new major products, five new versions of existing products and a plethora of accessories• Spearheaded user research initiatives and accessed user feedback, fueling iterative product development and elevating customer satisfaction scores by 35% and user-base boost by 43%• Strategically planned and executed website UX improvements, increasing traffic and engagement by 50%• Directed cross-functional teams of designers, engineers, copywriters, SEO and marketers to achieve product goals• Facilitated clear communication between functional teams using software to ensure efficiency, clarity, and easy access to information and progress updates• Optimized and updated Amazon ASINs and account, enhancing product competitiveness and driving over a 150% increase in sales• Oversaw Amazon operations, including product listing ASINs, inventory management, advertising and content optimization• Identified new product opportunities through comprehensive market research and direct customer feedback- Managed video production, including storyboarding and overseeing the filming of the Rekon motorcycle communication system, ensuring high-quality content that aligns with brand messaging and customer expectation Show less