Joseph Romesh - MMIT

Experience

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  Seylan Bank – SRI LANKA

  Jan 1994 - Jun 1996

  IT Operator

  Maintaining Backup of Entire System Inclusive of Libraries, Monitoring ATM’s and Trouble Shooting, Assisting Branches in their Communication line Problems & Trouble Shooting, Daily Transactions, Generating Daily And Other Adhoc Reports, Performing End Of Day, Month End & Year End Process

• 

  Banque Indosuez – SRI LANKA

  Jun 1996 - Dec 1996

  System Operator

  Data Center Operations, Monitoring the SWIFT, End of Day process, generating Reports.

• 

  Hatton National Bank PLC

  Jan 1997 - Sept 2004

  Networks & Communication Engineer

  Managed the ATM switch, all WAN & LAN links to the branches and ATMs.

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  QNB Group

  Sept 2004 - now

  Managing HP OMW (Operations Manager for Windows) HP BSM (Business Service Manager) HP Diagnostics, HP site scope, HP BPM (Business process monitor) HP RUM (Real User Monitor) HP NNM (Network Node Manager).Identifying, investigating, and analyzing business processes, procedures and work practices Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior Using project management methodologies, principles and techniques to develop project plans to cost, resource and manage projects Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system. Acting as a central reference and information source, providing guidance and assistance in IT system projects. Installing & adding new ATM’s to the ATM network by configuring the ATM Network information, configuring the ATM in the Base24 ATM Switch, Gasper Monitoring application, EDS (Extended Deposit Service) application and EJ (Electronic Journal) application. Network Department, ATM Command Center, Vendor and the FLM (First Line Maintenance) Team. Monitoring the ATM network through Gasper for communication errors, ATM functionality issue and machine malfunctions.Monitoring Internet Banking application, SMS banking Application, Phone Banking Application through HP EMS (HP - Enterprise Monitoring Solution). Performing preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls through Backup mythologies such as TSM.Liaising with vendors, suppliers, service providers and external resources; analyzing, recommending, installing and maintaining software security applications and patches, and monitoring contractual obligations, performance delivery and service level agreements.Troubleshooting and, resolving server-related hardware and software malfunctions. Show less

  • Senior Manager E-Channels at Qatar National Bank Group

    Jan 2023 - now

  • Senior E-Channels Administrator

    Jan 2013 - Jan 2023

  • Domain Administrator

    Sept 2004 - Dec 2012