Daniel Dulzaides

Experience

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  HP

  Feb 2014 - Dec 2014

  Software Support Engineer

  -Technical support of HP Data Protector Application and integrations. - Management of backups and restores using virtual and physical libraries to handle objects. - Basic configuration to integrate Data Protector with Windows, Linux and HPUX operative systems. -Customer service and technical support in Spanish and English for Americas and EMEA regions.

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  Growth Acceleration Partners

  Jan 2015 - Jan 2016

  Software Implementer Engineer

  Software Implementer Engineer -Contributed software engineering expertise in the development of products through the software lifecycle, from requirements definition through successful deployment.-Facilitated customization of systems by encouraging software engineering team to adopt emerging standards for software application development architecture and tools.-Customer service and technical guidance are in Spanish and English for Americas and EMEA regions.

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  NetApp

  Jan 2016 - Oct 2017

  Storage Support Engineer

  -Troubleshooting and testing of NetApp storage FAS and V series; serve as technical consultant and advisor to customer engineering and testing operational status of the storage environments including but not limited to performance, capacity, availability, failure rates, and other metrics.- Resolve technical issues, analyze logs, troubleshoot Data ONTAP 7-mode and Cluster Mode 8.X CLI and GUI, Snapshot technology backup & recovery, educate the customer at a system level best practices, and escalate related matters to the OEM Customer Account team and internal Engineering departments.-Provide advanced technical support by handling escalated difficult customer cases with high priority. Apply advanced skills, and work towards developing higher skills.- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification. Maintain broad and in-depth knowledge of client products and services. -Troubleshoot advanced hardware and/or software issues. Assist external users of the client's technical products or services by answering questions and solving problems involved in their use. Show less

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  Microsoft

  Oct 2017 - now

  Technical Advisor