Zainab Mustapha

Experience

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  National Orientation Agency

  Mar 2017 - Mar 2018

  Student Intern

  Dissemination of health-related information to the publicCreating awareness about the health benefits of living in a safe environment Disbursement of safety materials

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  Farmfix Investment Limited

  May 2021 - Sept 2021

  Customer Service Representative

  Helped customers with complaints and questionsProvided customers information about products and servicesIdentified and assessed customers' needs to achieve satisfaction

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  Salvo Agency International

  Jan 2022 - now

  Serves as first point of contact between the organization and customers across all platforms.Reached out to over 5,000 customers via Email, WhatsApp, Telegram and Live chat.Updating the Customer Support Framework regularly by taking feedbacks and suggestions from the customers.Respond to customer queries in a timely and accurate way.Collate and manage contact details of customers and potential clients.Identify customer needs and help customers use specific features.Build sustainable relationships and trust with customer through open and interactive communication.Collaborating with the Product, Sales Marketing and Engineering teams to ensure feedbacks are used to improve overall customer experience Referring unresolved customer grievances to designated departments for further investigation.Avoiding revenue losses with diligent attention to customer's needs and complaints. Show less

  • Customer Support Lead

    Feb 2024 - now

  • Customer Success Representative

    Jan 2022 - Feb 2024