Phaedra Katopodis, COSS, PHR, SHRM-SCP

Experience

• 

  Nordstrom

  May 2002 - Apr 2005

  MAC Make-Up Retail Sales Artist
• 

  Nordstrom

  Oct 2005 - May 2007

  • Human Resource Assistant

    Apr 2006 - May 2007

  • Customer Service / Receptionist

    Oct 2005 - Apr 2006
• 

  Law Office

  Dec 2008 - Jan 2012

  • Office Manager

    Jan 2010 - Jan 2012

  • Office Admin / Personal Assistant

    Dec 2008 - Feb 2010
• 

  ERGOhealthy

  Feb 2013 - Aug 2024

  Director of Client Services

  Manage all aspects of the Client Services Department including; the processes and systems related to the servicing of clients and support of employees and consultants. Providing the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of client satisfaction. Providing our team members with the appropriate training, tools, direction and motivation to enable their success.Develop, manage and monitor the service process for the client community. Responsibilities include acting as quality assurance manager for the client, creating and maintaining service level agreements that support the client needs, acting as a liaison to employees and consultants to ensure completion of assignments. Show less

• 

  Aspen Risk Management Group, a TRISTAR Company

  Feb 2013 - Aug 2024

  As the Human Resource Director I am responsible for the overall administration, coordination and evaluation of the human resource function. Which includes: reviewing and making recommendations to executive management for improvement of the organization's policies, procedures and practices on personnel matters. Maintaining knowledge of industry trends and employment legislation and ensures organization's compliance. Recruitment and selection, promotions, transfers, contract negotiation and administration, and affirmative action/EEO compliance. Working directly with department managers to assist them in carrying out their responsibilities on personnel matters. Participates in staff development for the organization.As the Director of the Client Services Department I am responsible for the management of all aspects including; the processes and systems related to the servicing of clients and support of employees and consultants. Providing the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of client satisfaction. Providing our team members with the appropriate training, tools, direction and motivation to enable their success. Develop, manage and monitor the service process for the client community. Responsibilities include acting as quality assurance manager for the client, creating and maintaining service level agreements that support the client needs, acting as a liaison to employees and consultants to ensure completion of assignments.In addition to these roles I also provide onsite workplace safety (loss control and risk management services). These services are focused on the improvement of workplace safety, prevention of workplace injuries, and business practices relating to safety and risk management. This requires possessing a solid knowledge of safety principles, Cal-OSHA regulations, Fed-OSHA standards and as well as a solid core understanding of workers compensation. Show less

  • Assistant Vice President of Risk and Safety Services

    Nov 2023 - Aug 2024

  • Director of Client Services & H.R. at Aspen Risk Management Group

    Apr 2013 - Aug 2024

  • Managing Consultant

    Feb 2013 - Apr 2013
• 

  Innovative Captive Strategies

  Aug 2024 - now

  Senior Risk Management Consultant