Michael Meredith

Experience

• 

  Royal Bank of Scotland

  Aug 1988 - Apr 1990

  Banking Officer

  • The performance of a number of customer roles from cashiering to account opening and loan applications which gave me a deep understanding of the customer environment in a blue chip organisation • This identified a natural passion for helping people achieve their goals and the commercial importance of amplifying their voice in the design of products and services

• 

  Barclays

  Apr 1990 - Jul 2014

  • Project management of teams of global staff across numerous disciplines to deliver a variety of projects which exploit the Barclays' marketing and sponsorship portfolio including the Barclays Premier League• Identify, source and select the best staff and suppliers to maximise all resources • Understand requirements, report progress and manage the expectations of project boards and senior stakeholders• Project manage all insight and evaluation programmes managing a virtual team of research agencies to deliver actionable insight to the Sponsorship Managing Director and Marketing board members• Management of other stakeholders such as the Premier League, the Association of Tennis Professionals and Transport for London to ensure full exploitation of all contractual rights Show less • Project management of numerous ad hoc and continuous studies of various qualitative and quantitative methodologies across a range of topics such as product /service/channel design, customer attitude/behaviour and marketing campaign tracking• Designed, managed and delivered event driven and relationship based customer satisfaction programmes used in strategic voice of the customer programmes and branch/contact centre performance management programmes for over 25,000 staff• Management of the Brand Health Monitor evaluating the impact of all marketing activity on the health of the Barclays brand and its competitors• Built a fusion of customer behavioural data and market research to further mine the insight• Working with the Econometrics team, quantify the commercial value of improvements in customer favourability Show less • Project management of numerous continuous, syndicated and ad hoc studies of various qualitative and quantitative methodologies across a range of topics• Represented Barclays interests in various syndicates with other banks such as HSBC, RBS, Lloyds and Santander • Designed, managed and delivered the Customer 1st programme, an in depth study measuring customer satisfaction with all areas of the relationship including the bank manager, the contact centre and the products and services used. Insight used in strategic decision making process and performance management programmes Show less

  • Project & Insight Manager

    Oct 2005 - Jul 2014

  • Cutomer Insight Manager - Retail banking

    Jan 2001 - Sept 2005

  • Customer Insight Manager - Business banking

    Feb 1997 - Jan 2001

  • Senior Business and Competitor Analyst

    Jan 1994 - Jan 1997

  • Senior Controller, Customer Information Systems

    Mar 1992 - Jan 1994

  • Marketing Executive

    Apr 1990 - Mar 1992
• 

  West Midlands Police

  Sept 2014 - Nov 2019

  Senior Project Manager

  - Project manage the Data Driven Insight programme which will combine numerous intelligence systems to provide swift streamlined intelligence Cloud based solutions to analysts and front line officers as well as providing a predictive analytics solution to facilitate positive interventions through preventative policing- Lead a team of project managers who manage projects within the force's WMP2020 transformation programme delivering solutions for force radio, custody, forensics, property portfolio, kit and equipment, detained property, criminal documentation and many others- Careful and detailed planning is required to deliver solutions whilst ensuring that there is no detrimental impact on any police operations including round the clock emergency response and custody- Significant stakeholder management is required to ensure that the operational needs of senior staff and officers are catered for at a time when there is significant pressure on reducing resources. The force is required to find £130 million of savings following government cuts which equate to about a quarter of the force's budget- Management of large scale budgets (£20m+), procurement, risk management, communications and other governance protocols Show less

• 

  Coventry Building Society

  Nov 2019 - now

  Senior Project Manager

  - Currently delivering the large scale migration from on-prem to Cloud based solutions - Delivered numerous projects to support the Finance Transformation programme- Delivered the automation of numerous reports to satisfy FCA compliance within Online banking- Led a team of project managers and analysts to deliver the multi million pound refurbishment of the society's network of branches