Scott G.

Experience

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  Cypress Community College

  Jun 1993 - Jun 1998

  Department Supervisor

  Supervisor for the photo registration department (up to 10 employees) and the student activities center. Duties included hiring and mentoring employees, employee scheduling, billing/accounts, manual payroll, inventory, customer/student relations. Data entry, cashiering, sales, and answering phone/directing calls. Served as liaison with community vendors as well as Sea World and Knott’s Berry Farm. Helped coordinate and manage blood drives and Cancer Society Daffodil Days. Assisted in developing policy guidelines and created student discount brochure. Successfully ran the department without ever having any downtime due to lack of inventory or lack of employee scheduling. Show less

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  Special Enforcement Protective Services

  Oct 1996 - Dec 1998

  Senior Security Officer

  Worked patrols individually and also led three person teams working security for events such as The Oscars, Oktoberfest, Rave Parties, Karaoke Bars, Bar mitzvahs. Duties included public safety, drug/weapon/gang awareness, pat down and take down procedures, cuffing.Specialized in situational de-escalation and control.Client/customer relations.

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  Anaheim Union High School District

  Jan 1999 - Jun 1999

  Substitute Teacher/Intern

   Taught History and Economics. Created daily lessons plans. Developed tests to evaluate student performance and progress Substituted for various other subjects. Created special power point presentations and overhead projection visual aides. Utilized analytical and forecasting skills to determine teaching time needed.

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  Wells Fargo

  Jun 1999 - Mar 2009

  Rotational Team Lead , collected on personal and commercial accounts, trained and mentored new employees in FDCPA regulations and computer systems such as Hogan. Conduct credit investigations and obtain information from customers using interview techniques regarding past due and over limit accounts. Utilized manual and auto dialer while evaluating customer’s credit situation, and providing customer service. Payment processing. Interpret and explain governmental and organizational rules, policies, and regulations. Team building. Negotiated payment plans, modifications, settlements, and submitted charge-offs.  Frequently submitted time management and cost saving recommendations.  Earned several awards for Outstanding Performance and many Perfect Attendance Awards Show less Ensured proper insurance coverage on auto leases/loans. Recommended repossessions. Helped to trouble shoot and integrate new hybrid tracking/operating system and tracked performance indicators for department. Managed over 1000 accounts monthly, many over 350 days delinquent. Trained and mentored new employees in regulations and operating programs. Performed credit bureau and DMV/VIN checks and evaluated customer compliance. Defended Wells Fargo in court over wrongful repossession saving Wells Fargo over $5k.  Liaison between department and insurance tracking company which increased communications resulting in reduced errors. Performed special projects with reports for management detailing specific problems and solutions.  Reduced customer accounts for dept. by over 700 in 2 months by implementing more effective time management procedures/letter drops resulting in increased performance/productivity by approx. 15%. Show less

  • Senior Collector 3

    Jan 2001 - Mar 2009

  • Collector 2 (Ins.)

    Jun 1999 - Jan 2001
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  U.S. Bank

  Oct 2010 - Jan 2013

  Collector 3/Lead

  Apply collection processes on High Risk commercial accounts. Solve account problems and collect on past due balances dealing with difficult and angry customers, analyze credit data, write up repossession orders, field visits, work out settlements and payment plans, compose business correspondence, process payment transactions and maintain and update financial files. Utilized Accurint, Infolease, Epay, FileNet, and Lotus programs, and used skip tracing techniques with heavy data entry and heavy phones. Leadership in training and mentoring new employees.  Served on Phone Auditing Team 2011 – 2013. Volunteer Activities Committee 2012 – 2013. Show less

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  Sherwood Robin Hood Festival

  Oct 2012 - now

  Board Member and Treasurer

  Review and approve yearly budgetary items. Handle all banking/financial transactions and tax issues. Help setup/teardown festival grounds for Robin Hood Festival in July and Winter Celebration in December.

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  YMCA of Columbia-Willamette

  Mar 2013 - Sept 2014

  Facility Manager

  Maintain buildings and grounds. Direct staff and manage the upkeep of equipment and supplies. Assign building supervisor schedules. Project Manager for Capital Expenditures/renovation projects. Attend and disseminate safety cabinet (OSHA) risk information to colleagues. Work with vendors for supplies and repairs. Analyze and negotiate contracts and explore resources to reduce waste and save on budgetary concerns. Work with custodial staff to ensure a clean and enjoyable facility for patrons. Records management and compliance with State, Federal, and local requirements. Oversee pool operations and chemicals. CPO/Lifeguard/1st Aid/AED Certifications. Show less

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  Market of Choice

  Oct 2014 - now

  Freight Management; Floor Maintenance/Sanitation Technician

  Review manifests, invoices and sign off on bills of lading. Inventory management. Facilitate merchandise retrieval, sorting, and placement. Check in/out trailers. Maintain security, orderliness, and cleanliness in the receiving and staging warehouse/dock areas. Operate freight equipment, pallet jacks and compactor. Examine product for quality control and breakage. Perform date checking on products and rotation to reduce shrink. Maintain safe sales floor by securing racks and shelves and other projects. Cross-trained and now performing floor maintenance duties. Operation and maintenance with floor scrubbing Tennant (T5) machine and Pioneer Eclipse buffing equipment. Repair minor items. Drain maintenance, pressure washing and any extra duties the facility needs work on.Other Accomplishments:Helped in opening the new store. Prevented several dangerous situations with my risk management skills.Advised management on several maintenance projects. Show less

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  Sherwood School District

  Nov 2017 - now

  Support Services