Sandra Hadley

Experience

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  Verizon - (formerly Chesapeake and Potomac Telephone Co)

  Jan 1986 - Jan 1993

  Senior Administrative Assistant

  Provided administrative and paralegal support to senior level executives/supervisors and internal/external attorneys for all regulatory filings and proceedings. Participated in all aspects of Case Filings including document management of testimony scripts, interrogatories, data responses, orders, and other legal documents.Maintained legal documents and formal case files. Worked with a sense of urgency and attention to detail as required to support all proceedings; all testimony, briefs, motions, data request, exhibits filed on behalf of C&P/Bell Atlantic had to be certified and submitted under seal to the Secretary of the D.C. Public Service Commission.Researched, analyzed, and evaluated data submitted for regulatory and legal review. Managed and compiled internal responses to interviews and interrogatories from attorneys and managers.Assisted with arranging service of pleadings on parties to formal proceedings.Assisted supervisor when executing proprietary agreements; arranged for appropriate signatures of all parties and recipients to clarify and resolve matters pertaining to administrative issues.Arranged for viewing of proprietary and/or voluminous information on C&P premises.During formal proceedings, worked with attorneys identifying documents to be admitted. Consulted with the Secretary of the Commission to ensure exhibits identified as submitted. Also ensured all exhibits submitted for the record from intervenors were appropriately identified.Updated employee HR records for retired and active employees including the creation of retirement packages, processing and maintained EEO complaints, time card preparation, scheduling, conference planning, ordering supplies, and financial bookkeeping Show less

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  Verizon (formerly Bell Atlantic)

  Jan 1993 - Jan 2004

  Customer Service Representative and Maintenance Administrator

  Lead consultants and liaison for residential and business customers regarding account plans, products andservice recommendations. Performed account data and customer requirements analysis responding to 70-90 incoming calls daily. Managed issue resolutions troubleshooting service outages and customer billing inquiries. Programmed special calling features; provided technical assistance to customers and coordinatedcustomers premise visits for technicians. Managed computer based tracking tools for project management, reports and metric performanceaudits. Utilized Microsoft Office and Excel tools to analyze data summarize and develop reports. Provided information on new products, services and promoted company products. Completed trouble ticket investigations and resolution for process flow errors and system issues. Provided technical advice to customers regarding system enhancements and new software or hardwarereleases. Attended weekly staff meetings; collaborated with business managers and team members regardingprocess improvements and quality assurance to increase customer satisfaction and internalperformance metrics. Show less

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  Jackson Hewitt Tax Service Inc.

  Jan 1996 - now

  Tax Preparer

  Prepares simple to complex income tax returns for individuals and small businesses.Utilizes extensive interviewing skills and knowledge of current tax laws to obtain client information regarding taxable income, deductible expenses, and allowances that maximizes tax returns to clients

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  Inclusions & Associates Real Estate

  Feb 1999 - Jul 2021

  Realtor

  As property manager;• Maintain customer relationships• Handle customer complaints personally to verify they are properly handled• Review completed applications and assess household information• Draft and review all lease• Assist clients in lease of homesAs listing agent for seller and buyer agent for buyer;• Generate lists of properties that are compatible with buyers needs and financial resources • Educate clients on the current real estate market and answer any questions they have• Coordinate appointments with prospective buyers to show properties• Actively follow-up with prospects and leads and/or follow up with prospects throughout sales process• Communicate with owners regarding home and loan status for sales• Successfully guide homebuyers and sellers through sales and purchase of properties• Promote property sales through advertisement, open houses and participated in multiple listing services• Write and negotiate contracts and coordinate with lenders, attorneys and inspectors Show less

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  Verizon

  Jan 2004 - Jan 2012

  Propery Inventory Logistics Manager

   Monitored and managed Verizon assets and inventory. Worked with internal and external customers to meet compliance regulations Increased accuracy of data and property inventories by 25% annually; investigated and documenteddiscrepancies; issued claims and initiated corrective action to forecast and distribute requirementsbased on available stocking plans. Managed computer based tracking tools, handheld terminals and/or scanners to access systems andperform work functions. Performed inventory activity transactions in required support systemsSAP/SRM. Maintained records for mechanized order entry and interpreted services orders Performed cycle counting of all material in the storeroom. Ordered, received, maintained, and inventoried supplies adjusting supply center stock levels. Staged supplies ordered for distribution and verified shipments critical to service technicians in thefield. Provided administrative support to senior managers and supervisors; experienced using MicrosoftOffice including Excel tools to analyze data, summarized and developed reports Actively participated in deployment and general maintenance of inventory systems and associatedequipment; led weekly staff meetings with technicians to validate all service order requirements. Show less

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  Randstand Staffing

  Jan 2015 - Oct 2016

  Administrative

  Administration – Various Assignments (temp assignments) 1/2015 -10/16 Provided administrative support to the Human Resource Department for a non-profit organization. Greeted, assisted and directed visitors/applicants to appropriate Human Resource staff foremployment benefits and other inquiries Assembled packages for new hires, orientation and benefits Distributed applications, nursing exams and graded test to Nurses and GNAs; for applicants thatpassed the exam, retrieved licenses information and printed badges using IdentiCard System Served as receptionist and assisted with filing and data entry Provided prompt and courteous responses to visitors/applicants Show less

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  Premier-Staffing

  Aug 2015 - Dec 2015

  Administrative

  Office of Food and Nutrition Services Fairfax County School (temp assignment) Reviewed free and reduced meal applications for completeness and accuracy Organized, filed and scanned documents. Researched information and entered data intoWebSMARTT

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  Lionel Henderson

  Oct 2016 - now

  Customer Service Representative

  Customer Service Representative 10/2016-8/2017 Responded to inbound flood insurance callers; i.e. agents, policyholders and the general public Processed claims and recorded data into the insurance database Provided FEMA/NFIP and referral information to policyholders, agents, lenders, and the generalpublic Updated stakeholders on the status of claims Responded to inquiries and resolved problems/concerns offering alternative solutions Assisted agents with applications, quotes, renewal instructions and endorsements Show less

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  Health Services For Children With Special Needs

  Oct 2018 - now

  Program Coordinator

   Support and coordinate services for members with mild to complex medical and mental behavioralneeds Assist caregivers and member with scheduling and coordinating care delivery and medical and dentalappointments, follow-up care and provider availability Monitor and identify members who are compliant/non-compliant for medical and dental appointmentsincluding missed appointments and other reportative incidents. Communicate the status to CareManagement staff Maintain appointment schedules and manage clinic cancellations Enter no-show information Assist and arrange member transportation to and from all appointments, consultations and meetings Determine the nature of calls and assist with communicating needs. Document all telephone call outcomes in the HSCSN IT system Respond and resolve concerns regarding patient coordination and scheduling by taking appropriatecorrective actions or referring concerns to appropriate resource and/or Care Management. Perform customer service and administrative services for internal and external members/customers ina timely manner Verify and update demographic, dental and primary care physician information Assist and support Care Managers Maintain productivity and prioritize all tasks to meet required deadlines Provide support and coverage to the Outreach department for access to care in the Community Show less

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  Coldwell Banker

  Aug 2021 - now

  Real Estate Agent

  As listing agent for seller and buyer agent for buyer;• Generate lists of properties that are compatible with buyers needs and financial resources • Educate clients on the current real estate market and answer any questions they have• Coordinate appointments with prospective buyers to show properties• Actively follow-up with prospects and leads and/or follow up with prospects throughout sales process• Communicate with owners regarding home and loan status for sales• Successfully guide homebuyers and sellers through sales and purchase of properties• Promote property sales through advertisement, open houses and participated in multiple listing services• Write and negotiate contracts and coordinate with lenders, attorneys and inspectors. Show less