Ruth Bruce

Experience

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  BT

  Feb 1983 - Mar 1996

  Credit Control Officer

  BT is one of the world's leading communications services companies, serving the needs of customers in the UK and in 180 countries worldwide. BT's main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.- Establishing the credit worthiness of new customers, to minimise the risk of bad debts- Maintaining good customer relations- Conducting background research into all recent telephone systems and their facilities Show less

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  Cornhill Direct

  May 1996 - Feb 1997

  Part Time Accounts Assistant

  Cornhill Direct provides car insurance and motor insurance as well as a number of other insurance products to consumers in the UK- Accounts Assistant in a small financial accounts team

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  National Mobility

  Mar 1997 - Aug 1998

  Exhibitions Office Manager

  National Mobility specialises in mobility products supplying mobility scooters, wheelchairs, beds, and chairs - Supporting the exhibitions sales team by contacting customers, planning and scheduling demonstrations and assigning resources

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  BPIF

  Sept 1998 - Dec 1998

  Secretary

  The UK's leading trade association for print, printed packaging and graphic communications- Supplied a secretarial service to three advisers in the South Western Business Centre- Organised BPIF regional membership events

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  MITIE

  Jan 1999 - Mar 2001

  Secretary/Administrator

  Founded in 1987, Mitie is the UK’s leading facilities management and professional services company- Secretary to the National Accounts Manager- Designed coordinated and prepared monthly centralised reports for eight major clients, including BT, Philips, Lloyds TSB and Bull Information Systems, using Microsoft Word and Excel- Liaised with clients and all MITIE divisions for progress reports and action plans to strict deadlines- Designed and circulated staff Minimum Wage spreadsheet, compiled and collated information from all regional offices for National Accounts Manager to present to the MITIE Board Show less

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  Guardian Security Group

  Apr 2001 - Apr 2003

  Sales Support & Database Manager

  Guardian Security Group is an independent company based in Bristol providing CCTV systems, specialist locking systems, access control, and perimeter protection intruder alarms- Promoted to Sales Support & Database Manager from Administrator- Increased Guardian’s sales database GoldMine from 875 primary contacts to 3800 after taking responsibility for it in October 2002- Provided ongoing GoldMine support and training for five salesmen and acted as PA to the Sales Director- In previous role, extracted information from a Pegasus Opera database, designed and generated reports. Designed and implemented an administration system for the safes division- Traced, reviewed and invoiced £100,000 worth of outstanding orders Show less

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  PADI

  May 2003 - May 2003

  Data Entry Clerk

  PADI (Professional Association of Diving Instructors) is the world’s leading scuba diving training organisation- Temporary assignment accurately and rapidly transferring membership data from paper to the PADI database

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  Gloster Furniture

  Jun 2003 - Jul 2003

  Secretary

  Gloster Furniture focuses on designing and building the world’s finest outdoor furniture- Temporary assignment providing secretarial support to the CEO

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  UNIT4 Business Software (formerly Agresso Ltd)

  Aug 2003 - Jun 2012

  Providing software systems since the early 1980s, UNIT4 specializes in software solutions to support people in their roles and streamline the tasks and processes of the team or business function in which they work- Working with Professional Services Managers reviewing the sales pipeline, establishing requirements for each sales opportunity and pipelining projects up to £1½ million- Determining resources required based on commercial fit, individual development plans and geographic location- Aiming to distribute the most highly skilled staff across multiple engagements - Helping less experienced consultants to find appropriate assignments- Deputising in the absence of the Resource Manager- Planning and coordinating the customer training schedule and ad hoc training courses- Scheduling internal and external trainers- Identifying and providing trainers and presenters for customer events- New starter inductions Show less - Working within a small team managing the upgrade programme for existing customers and managing several core projects in the Government and Health and Higher Education sectors- Ensuring contracts are delivered on time, to agreed quality standards and within budget- Monitoring, forecasting and reporting on these contracts internally- Establishing and developing working relationships with the customers- Liaising with all parts of the company- Organising and managing ad hoc training and consultancy- Reporting on upgrade project status to VP Product Marketing- Attained APMP and PRINCE2 Practitioner qualifications Show less

  • Resource Coordinator

    Aug 2009 - Jun 2012

  • Project Coordinator

    Aug 2003 - Aug 2009
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  Volunteer Bristol

  Sept 2012 - Mar 2013

  Volunteer Centre Administrator

  For more than 40 years Volunteer Bristol has been helping people from all walks of life to make a difference to their own lives and the lives of others through volunteering- First point of contact for visitors to the Volunteer Bristol drop-in centre - Registering all clients onto the computer system - Answering phone calls and emails - Providing support to anyone who comes into the centre- Extracting volunteer data from computer system into Excel- Calling volunteers and potential volunteers to follow up on initial interaction Show less

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  Sovereign Housing Association

  Nov 2012 - Mar 2013

  Part Time Team Administrator

  Sovereign Housing Association is one of the top 10 largest housing associations in the country and a main provider of affordable housing across the south and south-west of England- Based in the Development Team, assisting the secretary in general administration, filing and sending emails

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  Curo

  Apr 2013 - Mar 2014

  A housing association and house-builder based in Bath, Curo provides great homes and high quality care and support services across the West of England. With more than 25,000 customers, Curo manages over 13,000 homes and are building hundreds of new homes every year- Managing inbound/outbound calls to customers to confirm agreement details and address any concerns- Processing of customer payments- Negotiating with customers; communication of decisions with customers- Issuing necessary collection/default letters to customer- Providing copies of statements- Regularly importing data into Excel using vlookups and pivots for analysis- Providing end user training on the QL 'Contributions' process and creating documentation Show less

  • Account Advisor

    Oct 2013 - Mar 2014

  • Welfare Benefit Assistant

    Jul 2013 - Sept 2013

  • Welfare Benefit Advisor

    Apr 2013 - Jul 2013
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  Sovereign Housing Association

  Mar 2014 - Dec 2014

  Contract Administrator

  Sovereign Housing Association is one of the top 10 largest housing associations in the country and a main provider of affordable housing across the south and south-west of England- Providing high level administrative support to the regional Property Services team- Setting up and administering Excel spreadsheets which became the go-to documents for monitoring planned works programs- Extracting data from Keystone Asset Management and Capita databases- Proactively liaising with contractors about the program of works Show less

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  Hft

  Dec 2014 - Dec 2016

  Hft is a national charity that creatively supports adults with learning disabilities to live the best life possible- Supporting an Estates and Housing Management systems migration project- Breaking down the information into bite-sized manageable sections in an easy to read format, assigning sections to a data entry clerk, then quality checking results before merging into master data sheets- Analysing data using Excel- Coordinating with project manager and IT leads to execute data migration and cleansing for the project timeline- Assisting with development of roadmap for consolidating systems and processes, focus on process improvement- Defining and fine-tuning requirements- Reviewing existing reports and working with stakeholders to define report specifications to build in QL- Delivering workshops and training throughout the implementation project- Taking notes during workshops and taking minutes at project status and stakeholder meetings- Performing training needs analysis and designing test scripts- Ensuring minimal downtime at conversion, as well as reduced problems after go-live Show less - Responsible for highly accurate data cleansing- Obtaining, compiling, reviewing, analysing and cleansing data- Merging, de-duplication and streamlining- Providing clean, accurate, up-to-date and relevant records and aligning existing data- Ensuring extracted data from existing Microsoft Excel spreadsheets is fully standardised and compliant with naming conventions and master data lists- Developing and maintaining MI summary spreadsheets and data required throughout the business which became known as 'The ONE List' using pivot tables, pivot charts and vlookup- Communicating with staff at all levels of the organisation face-to-face, by telephone and email, and via videoconferencing Show less

  • Data Migration Process Lead

    Jul 2015 - Dec 2016

  • Data Cleansing Administrator

    Dec 2014 - Jun 2015
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  Independent Vetcare

  Mar 2017 - Apr 2017

  Group Stock Assistant

  Independent Vetcare is a leading veterinary care provider across the UK and Ireland - Communicating with surgeries to ensure that they are prepared for the stocktake and understand all the head office requirements- Preparing stock sheets for surgeries using advanced Excel functions such as Vlookup- Processing stocktake data- Adapting to information arriving in different forms, whilst ensuring that the data is manipulated into a useable format- Separating consumables from previous stocktakes to create a value- Contacting suppliers to request up to date price lists- Reconciling opening and closing stock balances- Delivering right first-time results quickly without getting lost in the detail- Working to tight deadlines Show less

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  British Red Cross

  May 2017 - Jun 2017

  Administrator

  For over 150 years, the British Red Cross has helped people in crisis, whoever and wherever they are- Updating service user records and other administrative tasks using computer based systems- Accurate and efficient data input with excellent attention to detail- Fast and highly accurate keyboard skills- Updating spreadsheets and collating information

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  Triodos Bank

  Jun 2017 - Feb 2018

  Change Coordinator

  Triodos Bank is a leading expert in sustainable banking, with a mission to make money work for positive change- Working with Business Change & Process Improvement Manager to design and implement UK Change Board- Producing reports for senior stakeholders including CEO, Head of Operations, Head of Finance and Risk, Customer Experience Manager, Customer Operations Manager- Maintaining key branch change control documents- Organising UK Change Board and change team meetings- Taking minutes at UK Change Board meetings- Organising Team Building Events Show less

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  TristoneNash

  Feb 2018 - Nov 2019

  Data Manager

  TristoneNash is a specialist housing recruitment consultancy, my role here involved:- Developing Fee Chart reporting using Excel workbooks- Designing DBS Check spreadsheets - Website improvements, fine tuning and problem-solving- Event and exhibition coordination (50+ attendees)- Promotional materials including pop-ups- Sharepoint implementation - Driving production and implementation of policies and processes- Implementing Voyager CRM functionality/process improvements - attributes, email templates - Improving social media engagement by increasing LinkedIn, Twitter and Facebook followers and regularly engaging with followers - Updating company website - REC accreditation - Coordinating monthly team meetings- Minute taking- Staff induction/onboarding - GDPR- IT liaison- Accurate data entry Show less

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  Ruth Bruce Virtual PA

  Oct 2019 - now

  Virtual PA

  Virtual Assistant working with your business, freeing up your time so you can focus on expanding and acquiring new customers.