Mohammad Mahmudur Rahman

Experience

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  Grameenphone Ltd

  Jul 2009 - Nov 2013

  Key Responsibilities:• Provide one-stop customer service as per defined processes to enrich customer experience;• Handle regular customer traffic maintaining operation standard;• Make informative and successful sale to increase customer base and brand image;• Build customer's interest in the services and products offered by the company;• Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition;• Capture customer insights and escalate critical issues/ complaints and provide timely feedback;• Liaising with other departments for resolving customer queries/ complaints;• Constantly exude warmth, confidence and politeness to create customer friendly environment in the Center;• Maintain targeted KPI on a regular basis. Show less Key Responsibilities:• Provide one-stop customer service as per defined processes to enrich customer experience;• Handle regular customer traffic maintaining operation standard;• Make informative and successful sale to increase customer base and brand image;• Build customer's interest in the services and products offered by the company;• Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition;• Capture customer insights and escalate critical issues/ complaints and provide timely feedback;• Liaising with other departments for resolving customer queries/ complaints;• Constantly exude warmth, confidence and politeness to create customer friendly environment in the Center;• Maintain targeted KPI on a regular basis.Achievement:• Nominated for the best employee in the year of 2010,• Nominated several times for the team captain based on performance. Show less

  • Senior Apprentice, Customer Service (Direct Contract)

    Aug 2013 - Nov 2013

  • Customer Manager, Customer Service (Direct Contract)

    Jul 2009 - Jul 2013
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  The City Bank Ltd

  Nov 2013 - Jun 2014

  Customer Service Executive, City Bank American Express Customer Service Center, Cards Division

  www.thecitybank.comKey Responsibilities:• Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner;• Ensure superior service level to all customers by effectively understanding the customers need/query and responding to it in a professional and timely manner;• Ensure first contact resolution in every possible case.• Maintain proper documentation of complaint/request records.• Effectively follow up and escalate the queries and complaints where necessary. Show less

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  Butterfly Marketing Ltd.

  Jul 2014 - Aug 2016

  Officer, Corporate Sales

  www.butterflygroupbd.comKey Responsibilities:• Identify business opportunities by identifying prospects and evaluating their position in the industry;• Researching and analyzing sales options; SPANCO in action;• Sell products by establishing contact and developing relationships with prospects; recommending solutions;• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements;• Identify product improvements or new products by remaining current on industry trends, market activities and competitors;• Prepare reports by collecting, analyzing, and summarizing information;• Ensure quality service by establishing and enforcing organization standards;• Contribute to team effort by accomplishing related results as needed;• Maintain a professional attitude and appearance at all times; exhibit professionalism in keeping with the company values and vision;• Maintain contact with existing and potential customers to promote sales and execute detailed account plans. Show less

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  Solution (LPG consultancy firm, affiliated with Advanced Equipment Ltd.)

  Sept 2016 - Mar 2017

  Assistant Manager, Sales & Marketing

  www.solution-bd.comKey Responsibilities:• Selling products by establishing contact and developing relationships with existing and upcoming LPG operator of Bangladesh.• Identifying product/model/specification improvements or new products by analyzing industry trends/requirement, market activities, and competitor’s strength etc.• Identifying business opportunities by identifying prospects and evaluating their position in the LPG market; researching and analyzing sales options of products/ service.• Creation of distribution channel all over Bangladesh by visiting different districts.• Preparing reports by collecting, analyzing, and summarizing information on monthly basis, district and division wise regarding response on individual product model.• Analyzing client’s comment/recommendation regarding modification of design and new model demand.• Maintaining relationships with LPG Company by providing product support, information on new/upcoming product, recommending new opportunities; recommending service improvements etc.• Should have to take responsibility in future on products/service related to LPG which will be added time to time.• Maintaining quality service by establishing and enforcing organization standards.• Contributing to team effort by accomplishing related results as needed. Show less

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  Advanced Equipment Limited

  May 2017 - Mar 2021

  Deputy Manager, Sales & Marketing

  www.ael-bd.netAssigned to below key foreign business partners:• Siamgas & Petrochemicals Public Co., Ltd., Thailand (LPG Trader)• SCG (Thailand) Co., Ltd. (Manufacturer of cylinder valves & regulators)• Sutee Tankers & Special Trucks Co., Ltd., Thailand (Tankers manufacturer)Assigned to Amar Bebsha Limited (www.amarbebsha.com)(A software company which is the sister concern of Advanced Equipment Limited)Key Responsibilities:• Sell products by establishing contact and developing relationships with existing and potential customers; execute detailed account plans.• Identifying business opportunities by identifying prospects and evaluating their position in the market; researching and analyzing sales and marketing options of products.• Maintaining relationships with clients by providing product support, information on new or upcoming product, recommending new opportunities, service improvements etc.• Prepare various reports by collecting, analyzing, and summarizing information.• Lead sales team to accomplish the business goals set by the organization.• Establish sales processes and tracking systems to monitor processes.• Creation of distribution channel by visiting different districts.• Handling of the distributors and dealers for their proper management.• Demand forecasting, preparing sales plan, designing, developing & implementing promotional program & setting market penetration strategy for different products.• Develop the marketing strategy for the company in line with company objectives.• Monitor the competitors' marketing and sales promotional strategies and submit reports regularly.• Overseeing the social media strategy for the company.• Plan and execute digital marketing campaign as per company need.• Launch optimized digital campaigns through Google Ad words, Social Media, Blog, Website & Email etc. to increase company and brand awareness and lead generation.• Acquire insight in online marketing trends and keep strategies up-to-date. Show less

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  Jamuna Spacetech Joint Venture Limited

  Aug 2021 - Jul 2024

  Assistant Manager, Sales & Marketing (Industrial, Commercial & Autogas)

  www.jamunagas.comKey Responsibilities:• Sell bulk LPG by establishing contact and developing relationships with existing and potential customers; execute detailed account plans.• Make agreements with different companies and individual clients as per company rules & regulations and update the status periodically and maintain all files properly.• Collaborate with clients to understand customer requirements and provide sales support, customer claim settlement, secure and renew orders and arrange delivery.• To track and analyze up-to-date market feedback for product, price, prospective and promotional activities for Industrial and Autogas Sales.• Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through digital channels.• Check client permission status and make liaison with relevant government departments and keep files up to date.• To maintain a sustainable business relationship with existing customers, new accounts and key stakeholders of the company; including public & private projects, legitimate authorities, different external business officials and PR groups within the company.• Present sales reports and realistic forecasts to the management team.• Prepare various reports by collecting, analyzing, and summarizing information.• Develop the marketing strategy for the company in line with company objectives.• Assist to set a structured year-on-year business strategy for Autogas, Reticulation & Industrial sales based on market intelligence, market trend and competition data.• To coordinate with a highly efficient technical services team, to confirm on-time solution and maintenance services for Autogas, Reticulation and Industrial customers; in a cost-efficient manner.• To serve cross-functionally to execute different programs and projects in the company. Show less

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  TMSS LPG LIMITED

  Aug 2024 - now

  Deputy Manager, Bulk Sales

  www.tmsslpg.comKey Responsibilities:• Develop and execute a strategic sales plan for bulk LP gas targeting autogas, industrial & commercial customers to achieve revenue and market share growth.• Planning, organizing, promoting and implementing various sales strategies for profitability.• Cultivate & maintain strong relationships with key customers ensuring satisfaction and retention levels maintaining technical specifications and safety protocols.• Negotiate pricing, terms and contracts with the clients, ensuring favorable agreements for both parties.• Conduct market research and analysis to identify trends, customer needs, and competitor activities within the autogas, industrial & commercial sectors.• Lead and manage a sales team dedicated to bulk sales, providing guidance, coaching & support to achieve sales targets.• Generate regular reports on sales performance, market trends, and customer feedback, providing insights to senior management.• Ensure strict adherence to all relevant regulations, safety standards, and company policies in the sale and distribution of bulk LP gas.• Plan and execute marketing campaigns, promotional activities, and branding initiatives to enhance the company’s presence in these sectors.• Develop & maintain accurate sales forecasts to facilitate inventory management and production planning.• Collaborate with customer care & support teams to address customer inquiries, concerns, and technical issues promptly with cross-functional coordination.• Manage the sales budget effectively, optimizing resource allocation to achieve sales objectives. Show less