Rami Al-Tamimi , PMP , PBA , ITIL

Experience

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  Bayanat Al-Oula for Network Services

  May 2006 - Apr 2007

  WimaX Engineer .

  In Wireless Network Department. Designing , Implementing , Troubleshooting and connecting Clients With other Remote Branches and Providing Clients With Internet Using Wi-LAN Equipments ( Libra MX )That uses 802.16a (Wi-MAX) Standards.

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  PwC

  May 2007 - Apr 2008

  Network Administrator

  Worked as Window 2003 server administration as well for Hp servers and Lotus/Domino server, Smart Array Controllers. Maintaining Network/ Cisco connectivity between company branches and Maintaining Desktops / laptops / Printers , Maintaining Backup Jobs Using Symantic backup exec 11 (Hp storage work 2024) , and EPO Antivirus server.

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  Huawei

  May 2008 - Apr 2012

  Worked in Huawei Managed services For STC VDSL project as a NOC manager And As a Service Manager for the E2E VOIP Project for the VDSL Project.Following ITIL/ETOM standards and framework to : Plan , Design and Establish NOC from all Prospective (Team recruitment (HR) , Workspace establishment ,NOC Connectivity with NMS ,SMS portal for Escalation .RTTS Remedy ticket system Establishment....etc). Process Management: Creating NOC process and Standard of Procedure (SOP) for the Fault/Incident Management , Customer Complain Handling , Escalation Handling , Acceptance with Implementation team ,PMR ( preventive maintenance Routine) ,Change Management Handling. and continuous Service assurance and improvement .Generating Daily , Monthly SLA reports and conducting Meetings discussing SLA/KPI with the relation of Alarm monitoring and Response time , Ticket Handling and Resolution . Analyzing Tickets – finding Top Repeated Alarms and creating a solution and Reports t to Enhance the Network Stability and Quality .Conducting meeting with the Customer discussing Penalties. Montly Payments and Assisting generating Internal Reports for the Project Budget . Worked as a Service Manager for the End to End VOIP VDSL Project which includes:Designing , planning , testing and troubleshoot all issues related to core systems as Softswitch and SBC .Designing , planning , testing and troubleshoot all issues related to Access system as Huawei MA5616.Planning, testing and troubleshoot all issues related to VDSL Modem ( Huawei and Thompson) .Assisting the Adonis DHCP team for connectivity with the MPLS and its working with the VDSL modems , prepared the Integration Document .Assist Adonis team preparing the Design Document for the DHCP .Testing and Troubleshooting all the User Provisioning (TL1) for the Core and the Access system . Show less Implementation: Supervised the Hardware installation of the NGN Equipment in the exchange and insured it is up and running and connected to NMS. Done the PAT for Many Exchanges with STC.Integration , Migration C4/C5 , Teletraffic:* Configured The NGN Equipment as per the customer demand. * Migrated many MSANs from Different Vendors (ALU ,NSN and Huawei) . Troubleshooted MSANs issues as well for STC customer complain in a professional manner while working with Migration team ,* Designing, Planning and implementing the routing plan for Nxx migration based on traffic analysis and performance.* implementing MTP Signalling route between NGN and Legacy network.* implementing the SIGTRAN signalling route between NGN and Signaling gateway. implementing the routing plan for C5 Migrated NXX’s with the coordination of Teletraffic.* Migration of legacy subscribers to NGN& Performing the cutover’s.* Planning and design of service migration like 9200,800,700 with STC SCP .* Validation to the new Customer request . * Worked for CWO team configuring STM’s to Insure integration NGN with PSTN.* Worked with FTTH migration to NGN with Ericsson, Fujitse , huawei and ALU (Alcatel Lucent) GPON system.* .Integrated many IP-PBX from many Vendors such as ( Cisco CCM , AVAYA (IP-Office), Panasonic, Astristic ..etc) through NGN SBC using SIP standards.* Interconnection with NSN IGW (international gatway) & IVR system .(still not under service) Show less

  • Network Operations NOC Manager - STC Fixed Access VDSL

    Feb 2011 - Apr 2012

  • Senior Core Network Engineer

    May 2008 - Feb 2011
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  Alcatel-Lucent

  Apr 2012 - Jun 2014

  NOC Network Operations & Supervision Manager - STC Fixed Access ( FTTx-VDSL)

  Working in Alcatel Lucent Managed service For STC Fixed project ( VDSL/FTTX) as a NOC manager position to insures the management and supervision of managed network infrastructure elements or systems, such as network infrastructure (LAN/WAN),call center services, system administration and asset management.- Ensure the team monitor networks, end-to-end services in real-time to ensure SLA and KPIs fulfillment, and initiate corrective actions to treat abnormal conditions or performance trends.- Ensure the team delivers effective incident detection and resolution, manages complex incidents that span technology & services boundaries, and coordinates escalation to Technical Support Operations.- Ensure the network performance analyses are conducted and initiate the corrective actions to resolve any findings based on Statistical Process Control (SPC) analysis.- Act as the key contact for customer for their network management operation.- Develop Network operations teams with appropriate trainings, knowledge transfer, etc.- Ensure that best practices are applied with knowledge management shared with peers and teams.- Ensure that all functional resources are continuously available: people, tools, facilities, etc.- Ensure that Network operations are continuously delivered 24x7x365.- Proactively detects and resolve network faults and incidents, informs Business Unit or customers, - using processes and platforms to deliver 24x7x365 monitoring of the infrastructure. - Coordinates field operation activities to deliver corrective equipment, network and site maintenance. Show less

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  Saudi Telecom Company

  Oct 2014 - now

  Advisor

  • Act as a principal interface between STC(Customer service operation) and all internal/external partners associated with Program Delivery & Service Assurance activities for overall project execution and communications• Wide Experience in Managing Partnership and different Managed Services partners Across different services and projects (Copper, Fiber,WIFI,PTMP,Remote resolution center and others Business Critical Projects• Build relationships, customer and management trust and negotiate conflict resolution.• Develop and maintain a Project Management Plan (including change management, risk management, escalations, Quality process, etc.) and drive action plans to fulfill deliverables.• Ensure contractual commitments are met and maintained by monitoring Service Level Agreements (SLAs)• Assess project financial indicators and performance milestones against baseline and identify opportunities for improvements.• Assess all billing disputes with the Finance department. Examine with the Accounting team all billing disputes and defend claims with the Vendors.• Implement regular Maintenance services performance reviews with the Vendors and internally with the management, • Track Contract renewals and support the Account team on contract up-scope opportunities.• Conducting Annual OPEX/CAPEX Budget plans to all MS/TSS projects, Monitor the Service Assurance costs and set plans in case of any anticipated shortages.• Participating in the development of Department Contracts and Technical RFPs • Ensuring that the technical SOPs (Standard Operation Procedures) are effectively available, reviewed, interpreted, and vetted.• Advising effectively to improve quality, minimize and control Gaps/risks to the company and ensuring that the system, controls, and processes are appropriate as relevant.• Lead cross-functional Technical/management teams, overseeing project activities (technical, deployment, OLA/ WLA, financial) and ensure all Project/initiatives deliverables are met. Show less