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Tomislav Rasonja

Tomislav Rasonja

Student Assistant

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location of Tomislav RasonjaCroatia

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  • Timeline

  • About me

    E2E Client Experience and Satisfaction Program Manager for TSS EMEA at IBM

  • Education

    • Student at Faculty of Economics and Business Zagreb

      -

  • Experience

    • Dekod d.o.o.

      Jan 2010 - Jan 2013
      Student Assistant

      Organizing and planning accreditation center and ticket sales for Croatian FootballFederation, UEFA European Championship 2012 and FIFA World Cup Brasil 2014.Working on project UEFA Futsal EURO 2012 Croatia and Snow Queen Trophy Croatia

    • HSA

      May 2010 - Dec 2012

      • President

        Nov 2011 - Dec 2012

      • Head of Professional development

        May 2010 - Dec 2011

    • Selecta Promotion

      Dec 2011 - Jan 2018
      Co-Founder

    • GNK Dinamo

      Jan 2013 - Jan 2017
      Assistant Ticketing Manager

      Working in accreditation center, planning, preparing ticket sale for every match and other plans inour sector. Working with foreign club scouts.

    • Dekod d.o.o.

      Jan 2017 - Jan 2018
      Assistant Sales Manager

      Ticket Manager on European Men's Handball Championship 2018 Croatia for Poreč, Varaždin andZagreb.Planning preparation for each match for a particular city, coordination with security manager andothers in the organization for each city.

    • IBM

      Jan 2018 - now

      Client Governance Zagreb Team Leader Part of auditing team. Analyzing data and providing accurate auditing as every client has specific contractual obligations.

      • E2E Client Experience and Satisfaction Program Manager for TSS EMEA

        Aug 2021 - now

      • Team Leader

        Jan 2020 - Jul 2021

      • Operation Coordinator

        Jan 2018 - Jan 2020

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Tomislav Rasonja
      Rector's Award University of Zagreb Jun 2014 Empirical research „Modeling Students Entrepreneurial Intentions with Cognitive and Socioemotional Factors“, usage of Structural Equation Modeling - SEM.
    • Awarded to Tomislav Rasonja
      Dean's Award Faculty of Economics & Business Zagreb Dec 2013 Dean's Award for outstanding achievement in public speech or action - Project: 'Marketing Madness'
    • Awarded to Tomislav Rasonja
      Dean's Award Faculty of Economics & Business Zagreb Dec 2012 Dean's Award for outstanding achievement in public speech or action - Project: Days of the European Union - "Croatian student - European entrepreneur"