Janick Roos

Experience

• 

  Scania

  Nov 2010 - Feb 2011

  Administrative Assistant

  Revision of customer data

• 

  BMW Group

  Sept 2014 - now

  National Key Account Management (NKAM), BMW Group CRM System for Corporate Sales:− Business Support for 15 rolled out markets (CH, CZ, FR, ES, HU, IT, NL, NO, JP, PL, RO, SE, SI, SK, UK)− Definition of requirements for the strategic development and further rollouts to new markets − Responsible rollout manager for the Belgian marketInternational Corporate and Special Sales Support Program for international high visibility fleets− Definition of requirements and steering of providers for further automatization and enhanced reporting capabilities of the IT solution covering the program.− User Support Show less National Key Account Management (NKAM):− Development of a target picture for the use of NKAM in the context of the IT strategy in the Corporate Sales core markets− Description of reporting functionalities to NKAM for better steering of the national corporate sales businessInternational Corporate and Special Sales Support Program:− Definition and description of automation potentials and reporting functionalities− Operational management and year-end steeringOther projects:− Definition of target picture for User/Chooser Data access− Rollout and operationalization of Corporate and Special Sales Best Practice Awards− Initiation of Alphabet – BMW collaboration model− Development of a guideline for the localization of the diplomatic sales business. Show less Project-based, complex task management to support the Head of Corporate, Direct & Special Sales:- Development and implementation of the new corporate customer strategy 2017+- Support in the conception and introduction of the BMW Group Fleet Competence Centers- Cooperation in the development of the new Corporate, Direct & Special Sales Regulations- Local project manager for the introduction of NKAM, a CRM tool for corporate customer business in the Swiss market- Master thesis on the steering of leasing companies in cooperation with the international Corporate Sales Department in Munich- Development and introduction of BMW and MINI Fleet Editions, vehicles specially tailored to the needs of corporate customers- Redesign of the Corporate, Direct & Special Sales website- Design of communication media for corporate business (e.g. Fleet Edition flyer and website)Team-supporting tasks:- SAP Key User for the Corporate, Direct & Special Sales Department Show less - Completion of administrative tasks (registration of purchase contracts, ordering vehicles, payment monitoring, sending invoices)- Establishing interfaces between the corresponding departments of BMW (Schweiz) AG and the international Corporate, Direct & Special Sales department in Munich- Support for BMW and MINI dealers and sales agents by e-mail and telephone- Collaboration/ partial organization of customer events of the Corporate, Direct & Special Sales department- Account assignment and control of supplier invoices in SAP (key user)- Customer contact by telephone and assistance with enquiries Show less

  • The New Retail Project Manager

    May 2023 - now

  • Market- & Rolloutmanager

    Dec 2019 - May 2023

  • Business Development International Corporate and Special Sales

    Dec 2018 - Dec 2019

  • FastLane masters programme, Corporate, Direct and Special Sales

    Sept 2016 - Nov 2018

  • Intern Diplomatic & Special Sales

    Sept 2014 - Aug 2016