Experience

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  Itc

  Jan 1999 - Jan 2002

  Supervisor f

  &B, responsible for the day to day activities at the butlersEfficiently handled guest queries, complaints and staff concerns Ensured adherence of international standards in the organization in accordance with guidelinesResponsible for: Pool Side Service Darjeeling Lounge Board room meetings In Room Dinning operations of 232 rooms Custodian for the Virginia suite (Chairman’s suite) & presidential suite.Ensured smooth operations at all hours and butlers portrays a true reflection of Luxury Ensured high standards are maintained at all times and company policies and procedures are followed to provide excellent customer serviceConducted time to time audits and training programs Attended the Ultimate Butler program conducted by Anthony Cedan Holland (Professional Guild of English Butlers.); Windsor - Bengaluru Joined as a Steward in Raj Pavillion; Worked also in In Room Dinning.In the Year 2000 got promoted as a Butler. Show less

• 

  Itc sonar kolkata

  Mar 2003 - Aug 2009

  Executive

  ITC Royal Gardenia - Luxury Collection, Bengaluru (Sep’09 – Present)Executive – Butlers (2008 till date)Key Deliverables: • As an Executive F&B, responsible for the day to day activities at the Butlers.• Efficiently handled guest queries, complaints and staff concerns • Resurrected the Butler service which was at 82 % WOW ratio to 95% WOW ratio in a short span of four months at ITC Sonar in 2009• Ensured adherence of international standards in the organization in accordance with guidelines• Ensured smooth operations at all hours and butlers portrays a true reflection of Luxury • Maintained all the processes at the butlers take place as per the standard requisites of Law and Hotel policy and within a stipulated time• Ensured high standards are maintained at all times and company policies and procedures are followed to provide excellent customer service• Conducted time to time audits and training programs • Handling the operations at Lounge for cocktails and board room meetings.• An active member of The Departmental Learning Coordination Committee, which is responsible for departmental learning.• Associated with the department since preopening and hence was instrumental in conceptualizing minute processes for the department. Show less

• 

  Itc sonar

  Mar 2003 - Aug 2009

  Kolkata

  Butlers Supervisor (2004 – 2008)Key Deliverables: • As an Supervisor F&B, responsible for the day to day activities at the butlers• Efficiently handled guest queries, complaints and staff concerns • Ensured adherence of international standards in the organization in accordance with guidelines• Responsible for: Pool Side Service Darjeeling Lounge Board room meetings In Room Dinning operations of 232 rooms Custodian for the Virginia suite (Chairman’s suite) & presidential suite.• Ensured smooth operations at all hours and butlers portrays a true reflection of Luxury • Ensured high standards are maintained at all times and company policies and procedures are followed to provide excellent customer service• Conducted time to time audits and training programs • Attended the Ultimate Butler program conducted by Anthony Cedan Holland (Professional Guild of English Butlers.) Show less

• 

  Itc

  Jan 2008 - now

  ITC Royal Gardenia - Luxury Collection, Bengaluru (Sep’09 – Present)Executive – Butlers (2008 till date)Key Deliverables: • As an Executive F&B, responsible for the day to day activities at the Butlers.• Efficiently handled guest queries, complaints and staff concerns • Resurrected the Butler service which was at 82 % WOW ratio to 95% WOW ratio in a short span of four months at ITC Sonar in 2009• Ensured adherence of international standards in the organization in accordance with guidelines• Ensured smooth operations at all hours and butlers portrays a true reflection of Luxury • Maintained all the processes at the butlers take place as per the standard requisites of Law and Hotel policy and within a stipulated time• Ensured high standards are maintained at all times and company policies and procedures are followed to provide excellent customer service• Conducted time to time audits and training programs • Handling the operations at Lounge for cocktails and board room meetings.• An active member of The Departmental Learning Coordination Committee, which is responsible for departmental learning.• Associated with the department since preopening and hence was instrumental in conceptualizing minute processes for the department. Show less Royal Gardenia - Luxury Collection, Bengaluru (Sep’09; &B, responsible for the day to day activities at the Butlers.Efficiently handled guest queries, complaints and staff concerns Resurrected the Butler service which was at 82 % WOW ratio to 95% WOW ratio in a short span of four months at; Sonar in 2009Ensured adherence of international standards in the organization in accordance with guidelinesEnsured smooth operations at all hours and butlers portrays a true reflection of Luxury Maintained all the processes at the butlers take place as per the standard requisites of Law and Hotel policy and within a stipulated timeEnsured high standards are maintained at all times and company policies and procedures are followed to provide excellent customer serviceConducted time to time audits and training programs Handling the operations at Lounge for cocktails and board room meetings.An active member of The Departmental Learning Coordination Committee, which is responsible for departmental learning.Associated with the department since preopening and hence was instrumental in conceptualizing minute processes for the department.; Sonar - Luxury Collection, Kolkata (15th March’03– 31st Aug’09 Show less

  • BUTLER EXECUTIVE

    Sept 2009 - now

  • Executive

    Jan 2008 - now
• 

  Itc gardenia hotel

  Sept 2008 - now

  Butlers supervisor
• 

  Itc royal gardenia

  Sept 2009 - Nov 2012

  Butler executive /lounge executive

  As an Lounge Executive having a team of 04 butlers running 02 shifts along with 04 meeting rooms and the lounge .running luxury hour from 06:00 to 08:00 p.m. meeting guests and taking feedback about their stay and updating the guest history as per the preferences.taking booking for the meeting rooms (ONLY RESIDENT GUESTS/ WELCOM CLUB MEMBER/ AMEX PLATINUM MEMBER)

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  Itc gardenia

  Oct 2013 - now

  Currently heading "BUTLER SERVICE DEPARTMENT"

  • BUTLER DEPARTMENT

    Nov 2012 - now

  • Edo manager

    Jun 2014 - Sept 2017

  • Coffee Shop Manager

    Oct 2013 - Sept 2016
• 

  Wh kences palm beach

  Sept 2017 - Aug 2020

  Food and beverage manager

  First assignment as a Food & Beverage Manager , looking after 4 outlets - Coffee shop / In room dining / Bar and Banquet

• 

  Welcomhotel coimbatore

  Sept 2020 - now

  Food and beverage manager
• 

  Wh bay island

  Jan 2023 - now

  Food and beverage manager
• 

  Itc ratnadipa, colombo

  Mar 2024 - now

  Pre opening task force