Experience

• 

  Dal group

  Nov 2013 - Sept 2014

  Organization manager
• 

  Zain sudan

  Sept 2014 - Aug 2015

  Telecommunications engineer

  1. Conduct feasibility and planning studies.2. Prepare planning and detailed project cost estimates, including engineering, materials, and construction.3. Prepare construction and material specifications and scope documents for construction tenders and contracts.4. Perform field reviews of work during construction.5. Mentor junior engineers.

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  Microtech

  Jan 2015 - Dec 2015

  Research and development engineer

  1. Using accepted methods and techniques, contribute to the design, development, implementation, and analysis of technical engineering products, systems and subsystems2. Investigate and evaluate practical applicability of scientific theories and engineering principles basic to the development and improvement of various engineering systems3. Apply standard practices and techniques in specific situations, correlate data, recognize discrepancies in results and follow operations through a series of related detailed steps or processes4. Conduct experiments/tests in the laboratory/field to test, prove or modify theoretical propositions on basis of research findings and experiences of others researching in related technical areas; may include taking measurements and recording observations, collecting, compiling and processing data5. Initiate or contribute data/analysis/design for use in technical reports, documents, proposals, or oral/written presentations6. Perform tasks of a larger scope and lead specific tasks within the project scope7. Interact in a collaborative manner with other team members, engineers, and scientists to accomplish organizational goals; provide ideas to improve efficiency at group level; may network beyond own technical peer group.8. Supervise the work of lower-level staff and undergraduate students. Show less

• 

  International academy oman

  Dec 2015 - Aug 2017

  It support specialist

  1. Understand customer requirements and business objectives.2. Provide strategic advice on using technology to achieve goals.3. Manage IT initiatives and collaborate with in-house technical staff.4. Design IT systems and networks ensuring the right architecture and functionality.5. Support new technology implementation.6. Train users in new and existing IT systems.7. Provide assistance with technical issues.8. Revise existing systems and suggest improvements.9. Produce reports. Show less

• 

  لبّيك لخدمات الاتصالات labbik telecom services

  Oct 2018 - now

  1. Develop objectives for the call center’s day-to-day activities.2. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)3. Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)4. Assume responsibility of budgeting and tracking expenses.5. Hire, coach and provide training to personnel to maintain high customer service standards.6. Monitor and improve ordering, telephone handling and other procedures.7. Evaluate performance with key metrics (accuracy, call-waiting time etc.).8. Prepare reports for different departments or upper management. Show less

  • COO

    Sept 2020 - now

  • Senior Call Center Manager

    Jan 2019 - Aug 2020

  • Technical Marketing Specialist

    Oct 2018 - Jan 2019