Experience

• 

  Brands general trading llc

  Aug 2007 - Apr 2008

  Desktop assistant
• 

  Net tours & travel dubai

  Jan 2008 - Jan 2011

  System administrator

  Responsibilities:• In charge of the intranet ticketing software to provide support to the end-users.• Add/remove users from the Active Directory and add to the appropriate user groups based on the HR request.• Creation of email addresses in the Exchange 2003 server for the new users based on the HR request.• Responsible for designing and implementing HTML based intranet/internet applications as per the departmental needs.• Monitoring the servers and network equipments periodically and submit reports to IT manager.• Providing in-house training to new hires on Desktop software’s / Outlook emails and in house applications.• Responsible for ensuring antivirus update and Operating system patch management.• Responsible for Daily/weekly/monthly backups of network data shares and applications.• Analyzing desktop problems and troubleshooting.• Preparing IT summary reports for the monthly team meetings.• Sending mass mails based on departmental requirements.• Keeps track of the expiry/ renewal of Antivirus software, Company websites renewal, Domain name renewals.• Vendor management for the IT hardware and software of the company.• Working for the support of the ( Illusion On-line) online booking engine for both overseas agents and back office team.  Reservation workflow analysis. User – support. Agent online support. Booking Monitoring. Analyse for new requirements and reporting to the management. Testing the new features. Daily database backup strategy. Tracking the errors and reporting through help desk.• Working for the analysis and implementation of new intranet booking engine  Analysis of an existing prototype of the software to determine current functionality and work flow. Recommendations to management for improvements to existing system. Architecting changes needed for the system. Functional and performance testing and implementation of the project. Show less

• 

  Manpower middle east

  Dec 2012 - Dec 2014

  Ibm deskside technician(temporary)

  • Support – responsible for the day to day help desk support to the staff - peripherals, Blackberry.• Daily data backup – responsible for the data backup at the IT Dept, and monitoring of the data backup (Symantec Backup Exec 2010 R3).• Log books & Files – responsible for updating the relevant log books & excel files at the IT Dept and for monitoring the updates of the log books &excel files.• Antivirus update – responsible for the regular update of the anti virus system.• Responsible for document controlling (Filing) for the I.T. department.• IT inventory update / Consumable update/ AMC list maintenance.• Managing the correspondence of the IT department – phone calls, faxes, correspondences, etc.• Assist the Manager - IT on any IT issues Show less

• 

  The indian high school, dubai

  Apr 2015 - now

  Computer science teacher

  Motivate and inspire learners to explore their creativity and problem solving skills. Contribute in designing, developing ICT curriculum and integration of technology curriculum into lesson plans. Motivate the students to acquire increasingly sophisticated technology skills and career paths.Designing, developing and executing the theme based Inter Disciplinary Rapid PrototypingSTEAM Project under the framework of STEAM by integrating CAD/CAM technology and Artificial intelligence, robotics into middle school curriculum. Show less