Experience

• 

  Kimberly-clark

  Jan 2003 - Jan 2005

  Engineering cooperative education program

  4 rotations consisting of Product Development, R&D, and Product/ Process Improvement Engineering.

• 

  Accenture

  Jul 2007 - May 2015

  Management Consulting - Operations Practice.Additional Capabilities:- Target operating model design- Project management- Supply chain analyticsUK Broadcaster – Process lead responsible for the design of a target operating model and set of process improvement recommendations for an archiving capability, to move from a physical to digital supply chain. Outlined a five year strategy to meet customer demand and free up capital to fund technology programmes. Estimated annual savings of £1.5m.UK Telecom – Project Manager for the deployment of a global recruitment system to Accenture HR Services, as part of a broader HR transformation impacting 98000 employees.National Health Service Trust - led a project that identified £420k annual savings in ENT through data-driven planning and scheduling of theatres. Implementation of recommendations exceeded expected benefits.Global Investment Bank - led a process & change diagnostic of R2P processes to enable an early payments scheme to preferred suppliers. Identified a series of opportunities to reduce time to pay invoices from 15 days to 5 days.UK Telecom - supported a piece of analytics research to determine the impact of weather patterns on fault rates for phone, cable & broadband to better plan and schedule skilled workforce. Research improved forecast accuracy at a field force skill level by 4%. Show less Management Consulting - Operations PracticeCapabilties:- Operations Strategy- Process-Led Transformation- Process Improvement Consulting- Lean Six Sigma - Certified Master Black Belt- Supply Chain Planning and Strategy- Distribution Network Design & Optimisation - Business Process Management- Sales & Marketing Planning & Forecasting- Business Case Preparation & ModellingIndustries: Government, Cable, Heavy Manufacturing, Consumer Products, Health Care, Communications & High Tech, Non-Profit, EnergyAfrican Medical Supplies Distributor – Process and Distribution lead for an end to end supply chain assessment of the procurement, storage, and distribution of public medical supplies in Tanzania. Identified a series of quick wins and developed a distribution network model to reduce operating costs by 20%, while creating sustainable industry relationships and empowering local entrepreneurs.European Hub Airport - Operations & Process Lead to assess a long-term capital spend strategy (>£1b) within the strict regulatory/legal requirements of multiple industry regulators.United States Cable Provider – Designed a warehouse and distribution model to reduce operating expenses while maintaining customer service levels. Responsible for all process and benefit realisation modelling. Estimated $55M savings over 5 years.Global Utilities Company- Created a series of design proposals to reduce operating expenses and improve process efficiencies within the Sales, Marketing, and Data organisations. Proposals estimated an annual savings of £5.5M. Global Heavy Manufacturing Company- Production and Procurement workstream lead. Identified a series of quick wins and longer-term business strategies to reduce time to market by three months.Global Mobile Devices Company - Process Lead responsible for designing a new process to plan and forecast global mobile application development to support handset sales. Show less Management Consulting - Process and Innovation Performance Practice (formerly The George Group - a specialty Lean Six Sigma firm acquired by Accenture)Capabilties:- Process Improvement Consulting- Lean Six Sigma - Certified Black Belt- Kaizen Leader- Green Belt / Black Belt CoachingIndustries: GovernmentGovernment Mail Service- Kaizen Leader - Implemented multiple cost reduction projects using Lean Six Sigma tools and methodologies. This includes leading a facility distribution and supply chain alignment project resulting in 23% reduction in rework and an estimated $280K in annual savings, leading a project to rationalize processing equipment resulting in $1.7M annual savings, and running a Kaizen to reduce equipment defects by 20% and increase throughput by 11%. Coached 2 client Black Belt/4 client Green Belt candidates on project management and execution framework. Show less

  • Manager

    Sept 2012 - May 2015

  • Management Consultant

    Apr 2009 - Aug 2012

  • Business Analyst

    Jul 2007 - Mar 2009
• 

  Amazon

  May 2015 - Jan 2025

  Head of AML Transaction Monitoring WW 1LoD Operations. Includes regulatory compliance operations and product, analytics, and risk mining for exploratory transaction monitoring programs. Functional Lead for First Line AML Suspicious Activity Monitoring investigations, filing & STR/SAR reporting. Includes ownership of worldwide Operations and Program / Process Mgmt teams for the function, which supports all regulated products and countries within Amazon’s global payments entities. Global Process Owner for Amazon’s First Line AML Screening (Sanctions / PEP / SIP) and Suspicious Activity Monitoring filing & reporting processes. Responsible for global program mgmt teams and operational SOPs, including new product / country launches, operational improvement, and risk remediations. Global Process Owner for Amazon’s First Line AML Screening (Sanctions / PEP / SIP) and Suspicious Activity Monitoring filing & reporting processes. Responsible for global program mgmt teams and operational SOPs, including new product / country launches, operational improvement, and risk remediations. Global Process Owner for Amazon’s First Line AML Know Your Customer / KYC processes. Responsible for global program mgmt teams and operational SOPs, including new product / country launches, operational improvement, and risk remediations.

  • Senior Manager - Transaction Monitoring

    Jun 2024 - Jan 2025

  • Senior Manager - Risk & Compliance Operations

    Oct 2023 - Jun 2024

  • Senior Manager - Risk & Compliance Operations

    Apr 2022 - Oct 2023

  • Senior Compliance Manager - Risk & Compliance Services

    Jul 2019 - Apr 2022

  • Senior Program Manager - Operations Business Excellence - TRMS

    May 2015 - Jul 2019
• 

  Coinbase

  Jan 2025 - now

  Director, cx compliance