Experience

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  Pinnacol assurance

  Aug 2008 - Jan 2016

  • Monitored and resolved in-coming calls, e-mail, and in-person requests for assistance from usersexperiencing problems with hardware, software, networking, mobile devices, and other technologiesfor over 600 employees in 2 locations.• Coordinated efforts between user and level 2 support efforts when required and tracked issues viaJIRA.• Installed applications for email and VPN access on employee's mobile devices and trained onapplications.• Provided troubleshooting and installed hardware and software on Windows 7, LINUX, iOS, andAndroid systems. Remediated malware using various anti-virus tools.• Applied diagnostic utilities to aid in troubleshooting hardware, VPN, LAN, Active Directory, MicrosoftExchange,Windows updates, and proprietary software.• Provided audio/visual support in conference rooms and during offsite events including AMX, AppleTV, Polycom, webcams, Skype, and projectors.• Responsible for setting up new employee workstations, as well as planning and relocation ofworkstations including peripheral configuration and installation.• Provided on-call assistance nights and weekends and remote assistance for telecommuters.• Resolved issues for external stakeholders attempting to do business via the website.• Assistant Procurement Specialist responsible for tracking and ordering software licenses, hardware,and devices. Show less • Maintained version control in databases and collaborated with developers to implement all changesand maintain the turnover process of programs and procedures from the test environment toproduction.• Maintained and administered Migration of Objects in databases.• Communicated proper sequence of migrations to Database Administrators for production.• Monitored nightly automated batch production processes.• Coordinated after-hours fixes with Business Analysts and Developers. Show less

  • Help Desk Specialist

    Nov 2013 - Jan 2016

  • Quality Assurance Analyst

    Dec 2011 - Nov 2013

  • New Business Representative

    Aug 2008 - Dec 2011
• 

  Colorado record crates llc

  Jan 2009 - Jan 2015

  Owner/administrator/production assistant

  • Designed and launched the company's first website which included an integrated shopping cart forvinyl storage.• Managed and marketed website through social media.• Customer service, procurement, production, cash handling, bookkeeping and account reconciliation,accounts receivable/payable, website maintenance, product development, project management,shipping, and marketing.

• 

  Aardvark ingenuity ™

  Mar 2017 - now

  Co-owner

  Aardvark Ingenuity ™ DBA Skateboard Guitars® and Guitar Stay™. I provide digital design and creation, product photography, bookkeeping, marketing, and consultation for www.aardvarkingenuity.com and related products.

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  Self-employed

  Mar 2018 - Nov 2019

  Yoga instructor

  • Lead yoga classes for all skill levels.• Teach students correct postures to ensure maximum benefit and safety.

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  Lone star behavioral health hospital

  Jan 2020 - Nov 2020

  Admissions clerk

  • Greet incoming patients, answer phone, and address email.• Complete admission registration paperwork with new patients and enter data into MedEZ and othersoftware.• Assist patients with insurance verification and paperwork.• Maintain updated patient census and facility services information.• Provide clerical support duties including filing, sorting, faxing, and copying.

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  Paysafe group

  Nov 2020 - May 2021

  Customer care representative
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  Texas litter control

  May 2021 - now

  Assistant to executive director