Experience

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  E4e, inc

  Jan 2005 - Jan 2006

  Software support engineer

  • Efficiently identified and resolved issues related to SQL Server.• Managed and prioritized an individual open case queue.• Documented and reported application defects to Development teams.• Coordinated and worked with software and hardware engineers and improved product quality.

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  Cwie

  Jan 2006 - Jan 2015

  Datacenter deployment specialist and manager

  Recruited to assist in the development & deployment of additional data centers. Allowing the company to expandits global footprint, increasing profits. Each datacenter was set up in record time and was always on time and underbudget.• Set up new data centers in Ashburn VA, Haarlem Netherlands, Atlanta GA.• Responsible for handling and resolving client escalations.• Responsible for Inventory Management and Asset Control.• Hired and trained new Datacenter Technicians.• Provided weekly reports for operations to the director.• Managed cabinet installations, deployments, and maintenance.• Managed Rack & Stack of both internal and client equipment.• Provided initial setup on brocade ICX switches. Show less

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  Town of wickenburg

  Jul 2015 - Aug 2019

  It manager

  Recruited to be the IT Manager for the town of Wickenburg with responsibility for all of the town’s daily operations, aManaged strategic project for Commercial Card holders.• Integrated Statelink systems enabling Police to access and run queries against state and federal systems internally withouthaving to go through outside agencies.• Planned and deployed Mobile MDCs (in car laptops) for Police and Fire, using RSA encryption to secure communicationsand access.• Created and expanded public WIFI network spanning key town locations so that the public would have free access to theinternet.• Expanded library public access systems and deployed multiple personal computers and laptops for the patrons to use.LARRY DAVIS Private & Confidential• Integrated library automation system Cassie for patron system reservations and print management.• Created and maintained technical documentation and asset management data for all hardware and software• Facilitate process improvement, change management; communicate status updates and issues in a concise and timelymanner to management• Guided purchasing hardware/software, and coordinated incidents and repairs with vendors Show less

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  Amazon

  Oct 2019 - Feb 2020

  Information technology engineer

  • Troubleshoot difficult IT problems without SOPs• Plan and coordinate CMs and CM templates.• Collaborate with internal teams or vendors to execute projects.• Lead continuous improvement efforts.• Audit the quality of work performed and provide constructive feedback when necessary.• Automate manual tasks; create/improve small tools that help make team operations more efficient.

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  Axon

  Jun 2020 - May 2023

  Senior technical support engineer - dispatch
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  Motorola solutions

  May 2023 - now

  Specialist iv technical support