
Timeline
About me
Sr. Manager - Customer Success and Retention at Damensch | MICA'21
Education

St. anthony's sr. sec. school, udaipur
-
M.l.v. textile and enginerring college , bhilwara
2012 - 2016Bachelor of technology (b.tech.) mechanical engineeringActivities and Societies: Member, Cultural Committee

Mica
2019 - 2021Pgdm-c strategic marketing and communications, marketing analytics, brand management, digital marketingActivities and Societies: Senior Member, Entrepreneurship Development Committee (2020-2021) Junior Team Member, On Ground Creatives, MICANVAS (2019-2020)
Experience

Kalisindh super thermal power station, jhalawar
Jun 2015 - Jul 2015Trainee.webp)
Asahi india glass limited (ais)
Jan 2016 - Aug 2018Ensuring targets for output are met daily and measuring the KPIs for the process. Problem-solving and continuous improvement methodology for making the process efficient.
Process Engineer
Jul 2016 - Aug 2018Graduate Engineering Trainee
Jan 2016 - Jun 2016

Vivir media
Apr 2019 - May 2019Business development internCreating and curating new content for Udaipur Blog's website. Creating a Pitch deck and looking for new clients. Designing the new layout of the website.

Casio india
Apr 2020 - Jun 2020Marketing intern
Yoptima
Apr 2021 - Aug 2022Engagement managerAccount Management for clients - Media Planning for campaign execution through DV360, campaign performance analysis, Scaling up client's business

Damensch
Sept 2022 - nowPlanning, executing, and analysing Retention strategies to increase customer retention, accelerate cross selling and up selling, and increase CLTV, while collaborating with different teams to ensure the best customer experience
Senior Manager - Customer Success and Retention
Jul 2024 - nowRetention Marketing Manager
Sept 2022 - Jun 2024
Licenses & Certifications
- View certificate

Customer engagement leadership program (customer lifecycle strategy)
MoengageMar 2023 - View certificate

Inbound marketing
HubspotJul 2019
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