Experience

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  Oce

  Jan 1990 - Mar 1991

  Market researcher

  Market researchCompetitor analysis

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  The janssen pharmaceutical companies of johnson & johnson

  Mar 1991 - Jan 2024

  Implementing digital CRM projects, developing training programs, and change management to help people work with new functionalities to enable the full business capabilities. Setting up Customer Journeys, implementing Multichannel strategies, and new CRM solutions Providing digital solutions as integral part of a product strategy.Managing a team of e-Communication specialists. Marketing & Sales implementation of Siebel CRM system Development of E-business strategyImplementation of several E-business projects like e-detailing, website development, e-mail marketing, Google Adwords Management of E-business, Customer Service Center, and IT department. Bridging the GAP between technology and business by translating technical solutions into business needs Implementation of Dendrite CRM system for the sales force and managing the Marketing Database department with 2 direct reports.

  • Digital Capabilities Manager

    Sept 2020 - Jan 2024

  • Digital Project Manager

    Jan 2014 - Aug 2020

  • Manager Multichannel Group Benelux

    Jul 2008 - Dec 2013

  • Customer Relationship Management change manager

    Sept 2006 - Jun 2008

  • E-business manager

    Jul 2003 - Aug 2006

  • Director E-business & Information Technology

    Sept 2000 - Jun 2003

  • Head IT department

    Dec 1998 - Aug 2000

  • Marketing Database Manager

    Mar 1991 - Nov 1998
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  Johnson & johnson innovative medicine

  Jan 2024 - now

  • Business Process Operations Expert

    Jan 2025 - now

  • Digital Capabilities Specialist

    Jan 2024 - Jan 2025