Débora Raiane

Débora raiane

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Followers of Débora Raiane892 followers
  • Timeline

  • About me

    Customer Success Analyst at iClips l Customer Success l SaaS l Social Listening l Insights l Community Manager

  • Education

    • Universidade federal do rio grande do norte

      2014 - 2018
      Bachelor degree in social communication - marketing and advertising comunicação social - publicidade e propaganda
    • Mba usp/esalq

      2021 - 2023
      M.b.a. in digital business
  • Experience

    • Bora comunicação

      Sept 2015 - Apr 2016
      Social media intern

      - Content creation for Instagram and Facebook;- SAC 2.0;- Report elaboration.

    • Art&c comunicação

      May 2016 - Sept 2019
      Social media

      - Content creation for Instagram, Facebook, Twitter and Linkedin;- SAC 2.0;- Report elaboration;- Online strategy and content planning;- E-mail marketing copy;- Coveraging online events;- Using RD Station tool.

    • Nagem

      Sept 2019 - Aug 2021
      Digital marketing analyst

      - Content production for social medias like Facebook, Instagram, Linkedin and Twitter;- SAC 2.0 and search for insights using Stilingue tool;- Reports using Stilingue tool;- Reports about ads in social medias;- Planing actions with digital influencers;- Requests about digital marketing for our advertising agency;- Support the creation of digital media plans.

    • Zoly

      Aug 2021 - Dec 2021
      Marketing analyst

      - Creation of flows with e-mail, sms and whatsapp through Mautic tool.- Launch flows through Mautic tool.- Content creation for e-mail, sms and whatsapp;- Content creation for paid media.The main client: Kroton Educação

    • Rock content

      Dec 2021 - Jul 2024

      - Account management;- Launching client contract renewals and updates;- Customer relations;- Creating content about the Studio for e-mails;- Assisting in the use of the Studio platform. - Customer service via chat and e-mail;- Support for users of the Studio, GTN and RC platforms;- Creating customer experiences through Userpilot tool.

      • Partner Relationship Analyst - Low Touch

        Apr 2023 - Jul 2024
      • Customer Support Analyst

        Dec 2021 - Apr 2023
    • Live the agency

      Sept 2022 - Sept 2022
      Insights analyst

      Working with the agency's insights team to find social media opportunities for Natura during Rock in Rio 2022.Tools used: Brandwatch and Stilingue.

    • Eyxo content co.

      Sept 2023 - Jun 2024
      Social listening analyst

      Development of social listening reports for Stone, the brand sponsoring the broadcast of Formula 1 in 2023.Tool used: Buzzmonitor.

    • Ampla comunicação

      Nov 2023 - Nov 2023
      Community manager

      Responding to Nagem's social media during Black Friday.Tool used: Stilingue.

    • Iclips

      Jun 2024 - now
      Customer success manager

      - Account management;- Launching client contract renewals and updates;- Customer relations;- Creating content about the iClips for e-mails;- Assisting in the use of the iClips platform.

    • Jüssi

      Dec 2024 - Jan 2025
      Analista de insights

      - Busca de insights de conteúdo para as redes sociais da Casas Bahia;- Elaboração de relatórios semanais de desempenho das redes sociais utilizando a Buzzmonitor;- Elaboração de relatório mensal de desempenho das redes sociais focado nas campanhas Caminhão da Dedicação e Liquidação Super Fantástica.

    • Live the agency

      Jan 2025 - Apr 2025
      Analista de insights

      - Monitoramento em tempo real de oportunidades para a criação de conteúdo sobre o BBB25 para a Electrolux;- Busca por formatos de conteúdo em alta;- Elaboração de quick reports em dias de ação da Electrolux.Ferramenta utilizada: Stilingue.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Débora Raiane
      Ministrou palestra sobre monitoramento de mídias sociais para alunos da disciplina "Tópicos Especiais em Jornalismo" da UFRN. - 2021 Palestra feita atendendo ao convite do professor Antonino Condorelli para os alunos do curso de Jornalismo da UFRN.
    • Awarded to Débora Raiane
      Ministrou palestra sobre monitoramento de mídias sociais para alunos da disciplina "Tópicos Especiais em Jornalismo" da UFRN - Mar 2019 Palestra feita à convite do professor Antonino Condorelli para os alunos do curso de Jornalismo da UFRN.
  • Volunteer Experience

    • Copywriter

      Issued by FENSG - UPE on May 2016
      FENSG - UPEAssociated with Débora Raiane
    • Planner/Copywriter

      Issued by APAFIS RN - Associação de Pais e Amigos dos Fissurados do RN on Aug 2017
      APAFIS RN - Associação de Pais e Amigos dos Fissurados do RNAssociated with Débora Raiane