Experience

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  Ken-tenn sports

  Dec 1982 - Dec 1986

  Screen printer / sales / engraver

  Worked 15-20 hours per week to help finance education

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  Gte directories corporation

  Jul 1986 - Oct 1987

  Support technician

  Telephone technical support; Training;

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  Bell helicopter-textron, inc

  Oct 1987 - Dec 1989

  Dp process analyst

  Help desk technician answering calls from Bell employees in manufacturing facilities in the Dallas-Ft. Worth area and across the country.

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  Health services corp of america, inc

  Jan 1990 - Feb 1995

  System support specialist

  Troubleshooting and repair of computer system problems in a Novel LAN PC-based environment.; LAN administration and maintenance; Training personnel in computer system use; Telephone support for remote offices, sales representatives and customers; Evaluation of hardware and software; Provisioning of equipment, software, supplies and services; Development of printed training materials, policies and procedures; Direct supervisory responsibilities over part-time technical staff and indirect responsibilities over clerical/data entry staff. Show less

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  Automation services company, inc

  Feb 1995 - Dec 1995

  Network specialist

  Troubleshooting and repair of customer computer systems, peripherals and networks; Assembling, configuration and installation of LAN equipment and software; Consulting with sales staff on customer equipment and software needs; Conducting customer training when necessary

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  Area 6 learning technology

  Dec 1995 - Jun 2000

  Network specialist

  Responsible for technical services provided to constituents in southern/southeastern counties of Illinois. Services include: Client-side consultations re: computer technology, LAN & WAN design, and Internet connectivity and use; Monitored and maintained optimal performance and operability of Illinois' statewide educational inter-network - LincOn; Assisted constituents in determining connectivity needs, equipment specifications and related costs; Installing, configuring, maintaining, and troubleshooting of customer premise equipment for clients and LincOn POP sites; Relating technical aspects of Illinois State Board of Education initiatives to constituent schools and offices; Providing client training via instructional seminars on various areas of LAN/WAN design, Internet technologies, network cabling and other topics; Managing internet related services (IP address management, DNS management, electronic mail, website hosting) for constituent schools and offices Show less

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  Illinois century network

  Jul 2000 - Oct 2002

  Technical supervisor

  Responsible for leadership and direction of Regional Technology Center staff and operations in conformance with ICN policies, priorities and initiatives; Provide technical consultation to the constituents and communities in their efforts to establish connections to the ICN. Determine configuration for connectivity and recommend equipment to meet capacity; Install, configure and maintain computers and distribution routers located at the ICN POP sites; Create and maintain appropriate documentation relating to responsibilities and assignments; Conduct and coordinate assigned engineering feasibility studies and/or projects involving the design, implementation and management of wide area network systems. Show less

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  Marion community unit school district #2

  Oct 2002 - May 2012

  Technology director

  Responsible for direction, planning, and supervision of district Technology Department staff and administration of programs and services provided by the department. Involved in the budgeting process, including managing all of the district’s E-Rate filing processes. Responsible for specifying, negotiating and procurement of all technology equipment, infrastructure and services. Developing district-wide technology plans in accordance with state and federal requirements. Responsible for the coordination, and production of regular communications between the school district and community – via web-pages, social media, podcasts, video and others – on issues related to technology, district operations, and board of education activities. Show less

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  Southeast missouri state university

  Oct 2012 - now

  The Information Technology Help Desk at Southeast Missouri State University provides a single contact point for over 11,000 students, 400 faculty, and staff to direct questions and report problems regarding technology. The Help Desk provides 24/7 assistance utilizing a full-time staff of 2, and 12-15 student workers, that work in two locations; in Memorial Hall during normal business hours and at the Towers Complex for after hours support. User Services is the public-face of Information Technology and is responsible for managing open computer labs, offering various technology training opportunities, and maintaining relationships with students, faculty and staff campus-wide. Show less

  • Manager, IT Help Desk and User Services

    Jan 2023 - now

  • Supervisor, Help Desk and User Services Support

    Oct 2012 - now