Experience

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  A.i.a. | associazione italiana arbitri - figc

  Apr 2011 - Jan 2024

  Arbitro di calcio
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  Athletic world

  Oct 2016 - Jan 2017

  Istruttore di fitness
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  Terra mia

  Sept 2017 - Dec 2017

  Cameriere
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  Sporting club leonardo da vinci srl ssd

  Aug 2020 - Oct 2020

  Istruttore di fitness

  Istruttore di sala. Personal Trainer.

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  Xnext s.p.a.

  Jun 2021 - Dec 2021

  Human resources assistant

  • Recruitment and talent selection processes• HR & CRM databases management and creation• Partnership and external relations for HR• Employees careers success and nurturing operations• Internal events management• University relations and internships paths management

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  Xnext s.p.a.

  Feb 2022 - Sept 2022

  Human resources assistant

  • Recruitment and talent selection processes• HR & CRM databases management and creation• Partnership and external relations for HR• Employees careers success and nurturing operations• Internal events management• University relations and internships paths management

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  Omega3c

  Sept 2022 - Nov 2023

  Customer experience analyst

  Listen and understand customer needs through interactions on different channels, identify areas for improvement, propose actions and projects to enhance the customer experience, increase customer satisfaction, create value for the consumer and deliver a quality service.• Configuration, design and implementation of Customer Experience programs on the Medallia System (MEC) on behalf of corporate clients; • Creation of surveys with the aim of collecting information and data from the end customer in order to allow clients to improve company processes; • Collection of clients' feedback and data insights regarding customer satisfaction with a service or product; • Creation of dashboards, reports and data mining visualization that allows clients to analyze metrics and KPIs; • Operational support activities on project works;• Text Analysis. Show less

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  Omega3c

  Feb 2024 - now

  I specialize in crafting and executing comprehensive Customer Experience (CX) strategies tailored to meet the evolving needs of clients. Key areas of expertise include:Digital Survey Design and Implementation: Proficient in configuring, designing, and deploying digital survey programs using platforms like Medallia System (MEC) and (wannabe) SandSiv. I leverage insights gathered from these surveys, including pop-up surveys, to inform strategic decision-making and drive continuous improvement in customer experiences.Data Analysis and Visualization: Skilled in collecting and analyzing customer feedback and data insights to assess satisfaction levels and identify areas for enhancement. I create insightful dashboards, reports, and visualizations to empower clients with actionable insights and facilitate data-driven decision-making.Focus on design customization with HTML & CSS. Show less Server Management Support: assisting in the management and maintenance of company servers to ensure their smooth operation and reliability.VPN Support: providing support in the administration of the virtual private network (VPN), facilitating secure remote access for employees.Network Troubleshooting Assistance: offering assistance in diagnosing and resolving issues related to the local area network (LAN) and Wi-Fi connectivity.Anti-spam and Antivirus Maintenance: assisting in the maintenance of anti-spam and antivirus services to enhance the security posture of the organization's digital assets.User and PC Configuration Support: supporting the configuration of user accounts and setup of new computer systems for incoming employees. Show less

  • Senior Customer Experience Analyst

    Nov 2023 - now

  • Assistant System Administrator

    Feb 2024 - now