Experience

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  Ingram micro

  Jan 1994 - Jan 2000

  Customs manager

  Ingram Micro Canada Inc., Customs Manager 1994-2000• Directly managed six employees• Implemented statistical measurements to quantify and improve team productivity• Developed in-house solutions to streamline efficiency, including supplier-provided H.S. tariff classification (6-digit), NAFTA Certification and country of origin information requirements• Actively participated in various workshops within the Canadian Importers and Exporters Association

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  Nexinnovations

  Jan 2000 - Jan 2002

  Account executive

  NexInnovations, Inc., Account Executive 2000-2002• Worked exclusively with Department of National Defence, Public Works and other government agencies• Consistently achieved monthly sales quota• Effectively improved margin and profitability

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  Apple inc.

  Jan 2002 - Jan 2012

  Customs compliance manager

  Apple Canada Inc., Customs Compliance Manager 2002-2012• Responsible for maintaining accurate customs declarations for over 5 billion dollars annually• Created electronic reporting and data capture capability to seamlessly populate supplier shipping data into B3 import format, enabling more than 432,000 “no-touch” declarations annually• Created and managed a database of classification, origin, tariff treatment and duty for over 100,000 SKUs• Managed an active database of Advance Rulings for more than 300 unique products • Negotiated customs brokerage agreements resulting in $480,000 in annual savings• Solely responsible for administering compliance projects, including Partners in Protection, Customs Self-Assessment and business outsourcing• Responded to three CBSA Compliance Verification Reviews with no AMPS penalties • Implemented and executed export procedures to process Canadian returns back to OEM• Assisted US with enhancement of FDA & FCC compliance tools• Vigorously challenged tariff classification policy and duty rates when advantageous to Apple• Streamlined import release process by successfully adopting EDI capabilities to over 80% of business Show less

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  Livingston international

  Jan 2012 - now

  Client service manager

  Livingston International, Client Service Manager 2012-Present • Educate clients on regulatory updates and customs compliance requirements • Identify and help streamline logistics opportunities • Assist clients with setting up their own customs self-audit procedures • Support clients through CSA and PIP implementations • Lead client renegotiations and profitability analysis • Support Regional Managers to educate, coach and mentor Service Coordinators • Manage successful implementation of new and existing clients • Conduct regularly scheduled client visits to solicit feedback on the company’s performance and client satisfaction Show less