Experience

• 

  Missouri state university

  Jun 2003 - May 2005

  Aided in several projects involving both Geographic Information Systems and Remote Sensing projects for undergraduate and graduate students as well as Faculty.Projects included: Change Detection using historical remote imagery, Impact Crater imagery and relations to local geology, and finally Sprawl of Impervious Cover as related to Geochemical Effects in Urban Streams. Served as Sr Assistant, responsible for teaching 3 laboratory sessions a semester, aiding other GA's, updating and adhering to curriculum, field trips, and filling in for Faculty lectures. Also developed a virtual field trip for handicap students.

  • Remote Sensing and Geospatial Analysis Laboratory

    Jun 2004 - May 2005

  • Geology Teaching Assistant

    Jun 2003 - May 2005
• 

  Here technologies

  Aug 2005 - now

  Serve as the Operational Subject Manager Expert on key customer and quality support topics by supporting North America as the first point of contact for planning, analytics and technical support. Responsible for short-term planning and overall success in operational execution on key customer-driven initiatives. Analyzing current and historical issues, using an operational perspective to effectively communicate to key internal stakeholders. Act as a catalyst to collate pertinent information from the sub-region to the regional teams and other departments, and vice versa. Show less Team Leader responsible for all Core Map correctness and various premium map product offerings for the Midwest United States. My overall goal is to deliver the richest, freshest, and most accurate end-user map experience within not only the scope of the area I manage, but for our entire database. To do so as a Team Lead I manage field staff, major projects and products within the company, ensure daily operations run smoothly and continuously support to help promote efficiency, as well as retain duties as a geospatial analyst. I also deal with major corporate requests and work with customers to better streamline products and processes from the products infancy through it's mature maintenance. As an Analyst, I apply standard operating procedures to a dynamic content based database, concentrating on a continuous update of said database all while adhering to ISO and company-based quality-in-line standards. As a Database Release Coordinator I act as a last line of quality checks throughout major portions of the database before data is released to external costumers. I also work with large scale customers to help develop new products as well as the continuous improvement of older products. Show less

  • Senior Content Product Owner

    Jun 2020 - now

  • Americas Customer Support Manager

    Jun 2019 - Jun 2020

  • North American Customer Support Manager - Planning & Central Operations

    Mar 2017 - Jun 2019

  • Team Lead - Regional Map Content Team

    Aug 2005 - Mar 2017