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Christina Ecken

Christina Ecken

Head of Strategy & Support Customer Care

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location of Christina EckenTreves, Rhineland-Palatinate, Germany

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  • Timeline

  • About me

    Program Manager (Sr) at CARGOLUX AIRLINES INTERNATIONAL S A

  • Education

    • Universität Trier

      1993 - 1998
      Organisation and Strategic Management Diplom-Kauffrau

  • Experience

    • Swisscom

      Jan 2000 - Jan 2005
      Head of Strategy & Support Customer Care

      Implementation of a software tool to support process performance management in order to improve process and ordering figures; introduction of a balanced scorecard system for first and second level management of customer care organization Design/development of the customer care strategy; in charge of internal communication, content management, client charter “Kundencharta” and training coordinationProject leader/manager

    • Business Development Manager; Prozessmanagerin/Projektkoordinatorin

      Jun 2005 - Apr 2007
      Business Development Manager; Prozessmanagerin/Projektkoordinatorin

      Development of business plans for new business fieldsDesign and implementation of a software tool to manage the return processImplementation of a balanced scorecard system

    • PIN Group (insolvend)

      May 2007 - Jan 2008
      Project Coordinator

      Coordination of all national projects focused on mail delivery, quality management and productionProject controlling for all projectsEstablishment of project management methodology and standardsDesign and realization of a database to collate, maintain and supply geographical distribution data

    • Mindforest S.A.

      Feb 2008 - Jul 2013
      Project Director

      Management of different type of transformation projects for Luxembourgish customers in different domains of activityDevelopment of change management conceptsProcess description and definition

    • AIB VINCOTTE

      Aug 2013 - Aug 2014
      Project Manager

      Dedicated engagement to support Implementation of Microsoft Dynamics NAV

    • Kuehne + Nagel

      Oct 2014 - Feb 2020
      Implementation project manager / Smart Lean Manager

    • CARGOLUX AIRLINES INTERNATIONAL S A

      Feb 2020 - now
      Program Manager (Sr)

  • Licenses & Certifications

    • Certified Six Sigma Green Belt

      Six Sigma College Düsseldorf (SSCD)
      Oct 2017

    • Coaching curriculum (training DBVC recognised)

      Oezpa GmbH
      May 2012