Rodrigo Ignácio De Mello

Experience

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  Baxter International Inc.

  Aug 1998 - Aug 2002

  Sr System Analyst

  I was a senior analyst on the commercial RTS infrastructure team that was later unified with Baxter, taking care of the administration of IBM's Windows NT, 2000 and AS400 servers in addition to supporting all internal employees and external customers accessing the company's IT.Responsible for quoting prices and purchasing all of the company's IT assets.

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  Vidalink

  Dec 2002 - Aug 2008

  Sr System Analyst

  I coordinated the development team and created/implemented the area's methodology based on ITIL, COBIT and SCRUM best practices. I was responsible for the integration of the company's management system with the ERP and the integration and development of routines for banking integration (CP, CR and FPG). This new banking integration system allowed billing and banknote issuance to be brought forward by 3 days. Responsible for monitoring all audit processes.Participei da implementação do sistema com o farmácia popular, integração bancária do sistema de RH, definição de relatórios contábeis/fiscais, emissão de boletos, etc. Show less

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  Altice Labs

  Aug 2008 - Apr 2012

  Development coordinator

  Company responsible for prepaid, control and corporate systems at Telefonica|VIVO. I was coordinator of the Service Management and Critical Development teams, working on defining the architecture and support tools for mission-critical / high-availability systems. I have already coordinated the methodology and indicators teams. Responsible for being the point of contact with customers and generating indicators related to SLA / SLO / DRE among others. Agile development with SCRUM supported by ITIL best practices. Participated in projects in Portugal. Show less

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  EISA

  May 2012 - Sept 2018

  Development Coordinator

  Company responsible for prepaid, control and corporate systems at Telefonica|VIVO. I was coordinator of the Service Management and Critical Development teams, working on defining the architecture and support tools for mission-critical / high-availability systems. I have already coordinated the methodology and indicators teams. Responsible for being the point of contact with customers and generating indicators related to SLA / SLO / DRE among others. Agile development with SCRUM supported by ITIL best practices. Show less

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  Amdocs

  Oct 2018 - Apr 2021

  Production Manager

  I worked as a Problem Manager, responsible for the face to face with the customer. Prioritizing problems, generating and monitoring KPIs and executive reports, in addition to always looking for improvements in the area. In the past I was Incident manager responsible for maintain the production environment stable.

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  Lojas Renner S.A.

  May 2021 - Oct 2023

  Change management, CMDB Coordinator

  Coordinator of the change control, knowledge base and IT catalog area. Responsible for managing the entire change process in production, managing KPIs and SLAs in the area. Responsible for alignment between areas in the use of CI/CD methodologies in the development of problem corrections and use of zero touch deployment methodology aiming for greater agility in corrections and reduction of time in impact for the end customer, supporting improvement in Change Failure indicators Rate and Deployment Frequency. Reformulation of the entire IT catalog associated with the Business Impact Plan, bringing greater assertiveness by support teams in identifying offending systems. Responsible for alignments between business x IT x Suppliers in meeting the above disciplines. Integration and customization of incident, problem, request and change management disciplines with automated reports between servicenow and powerbi for decision making. Responsible for the entire audit process of these disciplines with the internal and external audit teams.Achievements: Reduction of more than 80% in emergency changes, reduction of CAB duration by 50%, implementation of continuous change (CI/CD - increase in Deployment Frequency), automation of reports in powerbi for KPIs (Change Failure rate, deployment frequency , ticket backlogs). Reduction in the number of knowledge articles, bringing agility in service. Reformulation of the IT catalog, reducing the number of offers by 35%, enchanting users. Show less

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  Instituto do Coração - InCor HCFMUSP

  Feb 2024 - now

  Supervisor de TI

  Supervisor de infraestrutura de TI. Responsável por todos os processos de compras direta e licitações da área. Gestão de contratos de fornecedores e equipes terceirizadas. Time responsável por toda a infraestrutura da instituição e da segurança da informação, interagindo com parceiros globais. Gestão de todos os ativos de rede e servidores. Migração do backup em fita para a nuvem, otimizando performance, segurança e custos. Responsáveis pelos processos ISO de Gestão de Fornecedores, Segurança da Informação e Gestão de Serviços. Show less