Kariny Escocio Dos Santos

Experience

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  Potencial Tecnologia em Sistemas

  Aug 2009 - Oct 2010

  Implementation Analyst

  At Potencial, my main role as an Implementation Analyst involved working closely with clients to implement projects. I conducted requirements gathering, configured and customized rules to meet specific scenarios, and ensured successful project implementation. I also created functional documentation and provided training and technical support for ERP systems, primarily for small and medium-sized businesses.

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  Multitec Automação Industrial e Comercial

  Oct 2010 - Oct 2011

  Support Analyst

  During my time at Multitec, I worked in implementation support for an ERP system and customer support for web-based systems, with a focus on NF-e (electronic invoicing). I created manuals and internal documentation in the Wiki, documented processes, conducted software development training, and performed testing.My responsibilities included assisting clients in the implementation of the ERP system, addressing their queries and concerns, and troubleshooting any issues that arose. I also contributed to the development of software by participating in testing activities, providing feedback to the development team, and ensuring the documentation was up to date. Show less

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  Synchro - Solução Fiscal

  Oct 2011 - now

  I am the first female Software Development Manager at Synchro, a role that was previously held only by men.I define and oversee the product development process, provide guidance and support to the team in their development efforts, and ensure the necessary infrastructure and technologies for successful deliveries. I plan deliveries, establish priorities, objectives, goals, and deadlines in collaboration with product managers and product owners.I work alongside the strategic director in presenting results, monitoring the budget execution of the department.I also act as a facilitator in people management, conducting Individual Development Plans (IDPs), feedback canvases, and other tools that enable the holistic development of individuals. Show less As a Product Owner, I managed the product roadmap and supported the determination of backlog priorities. I worked closely with managers to ensure visibility of deliveries and conducted sessions with clients to demonstrate and prioritize developments.I shared feedback from clients, consultants, research, and other sources with the team to help them develop a holistic understanding.I worked in partnership with development teams to ensure a good relationship and successful deliveries. Additionally, I helped transform customer needs into requirements, user stories, acceptance criteria, and other deliverable artifacts. Show less As a Functional Analyst, I helped translate business needs into solutions. I supported development teams in understanding customer requirements, ensuring that the customer achieves success in their objectives.I kept up-to-date with legislation and understood business demands through close collaboration with clients and stakeholders to develop solutions that add value to company processes.I also contributed to project and product documentation, provided assistance in functional testing, and disseminated knowledge within the company. Show less Part of my experience at Synchro involved working as a Test Analyst.In this role, I was responsible for ensuring the quality of the product. I planned the testing activities, created scenarios (using various methodologies and tools, including BDD), and conducted tests to identify, document, and communicate any bugs or issues found to the team.As part of the quality assurance process, I also suggested improvements to products and processes, as well as provided training to the team on testing principles and ensuring adherence to testing guidelines. Show less As a Support Analyst, my primary focus was on handling incidents related to electronic documents such as NF-e, CT-e, CT-e OS, MDF-e, NFS-e, and more. I assisted clients and consultants in resolving issues that occurred during project implementation and in production environments. I worked with application servers like JBOSS and OAS, as well as databases such as Oracle, SQL Server, DB2, and H2.I had the opportunity to structure a training and refresher project to empower professionals directly engaged with clients. This initiative aimed to enhance their skills and knowledge in providing effective support. Show less

  • Software Development Manager

    Nov 2021 - now

  • Product Owner

    Feb 2018 - Oct 2021

  • Functional Analyst

    Jul 2014 - Feb 2018

  • Test Analyst

    Aug 2013 - Jul 2014

  • Customer Support Analyst

    Oct 2011 - Jul 2013