Mariana Pestana Mateus

Experience

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  SOS Children's Villages Portugal

  Jun 2020 - Jan 2023

  Support in the implementation of Loyalty Plans for Private Donors; management of contacts with potential donors and donors (by email/letter/phone) for loyalty purposes; support in the development and implementation of the Loyalty Plan for Regular Donors in the short, medium and long term; insertion, correction and support in the management of data related to new and current donors, in the CRM Salesforce; administrative support in sending loyalty letters and materials, data requests, organization of forms and files, reinforcement of donation requests (post mail, email, sms); teamwork and support in the management of volunteers in the Loyalty area; support to the internal teams of the Direct Dialogue Projects; support, development and implementation of various telephone campaigns, namely: recovery of lost debts, welcome calls, incomplete donors calls, downgrade, upgrade, reactivation, conversion, data collection, among others; support in the development and implementation of Loyalty Plans for other donors, namely one-off donors; elaboration of reports and data analysis with indication of results vs objectives; focus on defined objectives and commitment to work with results that achieve what is expected for this role; support, if necessary, the work of external donor recruitment agencies; general service support (in person or over the phone). Exibir menos Support in the implementation of Loyalty Plans for Private Donors; management of contacts with potential donors and donors (by email/letter/phone) for loyalty purposes; support in the development and implementation of the Loyalty Plan for Regular Donors in the short, medium and long term; insertion, correction and support in the management of data related to new and current donors, in the CRM Salesforce; administrative support in sending loyalty letters and materials, data requests, organization of forms and files, reinforcement of donation requests (post mail, email, sms); teamwork and support in the management of volunteers in the Loyalty area; support to the internal teams of the Direct Dialogue Projects; support, development and implementation of various telephone campaigns, namely: recovery of lost debts, welcome calls, incomplete donors calls, downgrade, upgrade, reactivation, conversion, data collection, among others; support in the development and implementation of Loyalty Plans for other donors, namely one-off donors; elaboration of reports and data analysis with indication of results vs objectives; focus on defined objectives and commitment to work with results that achieve what is expected for this role; support, if necessary, the work of external donor recruitment agencies; general service support (in person or over the phone). Exibir menos

  • Donor Services Assistant

    Jan 2022 - Jan 2023

  • Donor Services Assistant

    Jun 2020 - Jan 2021
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  Romi's Way

  Jul 2021 - Jan 2022

  Project Assistant

  Researching for Portuguese funding sources (foundations, private, commercial, grants) for Mother2Mother project; supports the CEO in project proposal writing; supports Romi’s Way fundraising efforts and contributes to the development of fundraising strategy 2021-23; translates key project and/or organizational documents from English to Portuguese; develops and maintains relations (via phone calls, emails and in-person meetings) with local municipalities, authorities and partner organizations related to Mo2Mo project; oversees all activities; monitors timelines and deliverables; liaises with partner organisation to ensure efficient and timely implementation of the Mo2Mo project; ensures that planning, budgeting and general administrative procedures are followed for timely achievement of project milestones, conducting spot checks periodically; ensures well-coordinated collaboration with partner organization(s) to guarantee smooth implementation of Mo2Mo activities and achievement of results as specified in grant agreements; ensures project activities are implemented in compliance with the policies and regulations of the donor organization, maintains an accurate compliance and risk register for the project and works to ensure regulatory compliance; provides monthly written updates to Romi’s Way CEO and drafts input to quarterly and year end reports for donors in collaboration; if needed, organizes travel logistics and provides support for site visits or travel by Romi’s Way personnel, volunteers or external consultants; and other duties as assigned by the Romi’s Way CEO. Exibir menos

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  Portugal com ACNUR

  Jan 2023 - Jan 2023

  Donor Relations Assistant

  Carry out campaigns to capture regular and one-off donors via telephone, as well as loyalty and regularization of processes with private donors through different contact channels (call, email and web), always maintaining the best levels of quality in speech and attention personalized from leads and donors. Support in registration, data management (Salesforce CRM).

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  GivingTuesday Portugal

  Jan 2023 - now

  Head of Communication

  Responsible for developing and executing a communication strategy that promotes the mission of GivingTuesday within the Portuguese context. Tailoring the global GivingTuesday message to resonate with the Portuguese community and culture, involving translation, adaptation, and the creation of unique content to engage and mobilize the local population. Managing the organization's online presence, including social media channels, websites, and email marketing, to engage the Portuguese audience and raise awareness about GivingTuesday activities and opportunities for giving. Creating and implementing campaigns and activities that encourage individuals, businesses, and organizations in Portugal to participate in GivingTuesday, whether through donations, volunteer work, or other acts of generosity. Collaborating with local nonprofits, businesses, and community organizations to facilitate their involvement in GivingTuesday and to amplify the impact of the movement in Portugal. Producing and curating content, including written materials, graphics, and multimedia. Assessing the effectiveness of communication efforts in Portugal. Ensuring that GivingTuesday Portugal team members and volunteers are informed and engaged, and that they share a common understanding of the organization's goals and activities. Exibir menos

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  Ministério da Educação da República Portuguesa

  Nov 2023 - now

  • Health and Human Body and Communication and Interpersonal Relations Teacher

    Jan 2024 - now

  • Natural Sciences Teacher

    Jan 2024 - now

  • Natural Sciences and Mathematics Teacher

    Nov 2023 - Mar 2024